Customer Support Representative

Culligan Water

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Benefits

Competitive salary, health insurance, opportunity for advancement, paid time off, training & development, vision insurance, medical insurance, dental insurance, vacation, paid time off, company-paid training, employee discounts for Culligan in-home products, eligibility for annual recognition and training meetings/events.

Responsibilities

Extensive problem-solving, order processing, helping to manage customer accounts, providing proactive sales support by developing close relationships with customers, scheduling service and delivery orders, coordinating schedules with the service/operations team, contacting customers for purposes of scheduling additional services or offering maintenance plans, referring unresolved customer grievances to designated departments for further investigation.

Qualifications

High school diploma or GED, college degree, minimum of two years of customer service experience required, strong time management and project management skills, proficient in Microsoft Office (word, excel, outlook), excellent communication skills, both written and verbal, experience with Service Titan software is strongly preferred.

About Culligan

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $15.00 - $20.00 per hour.