Service Advisor (Customer Service)

Job Description

Job Description

Salary: 20.50 w/additional $1.00 Shift Differential

Open the Door to Your Future with Clopay Corporation & CornellCookson

AtClopay Corporation, we are more than just North Americas largest residential and commercial garage door manufacturerwe are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered inMason, Ohio, and operating state-of-the-art manufacturing facilities inTroy, Ohio,Mountaintop, Pennsylvania,andGoodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada, ensuring that we deliver the right door for every opening from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "Americas Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for an Service Advisor I - Parts position in our Mountaintop, PA facility. Responsibilities include:

• Provide superlative service and support to customers.
• Improve customer relationships and customer satisfaction.
• Processing of parts orders and providing parts pricing for repair order for all products.
• Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request.
• Communicate with customers verbally and in writing.
• Provide order status, tracking information and ship date information to customers and others.
• Release existing quotes for fabrication.
• Perform other duties as assigned.
  

Qualifications:

• Must be highly organized and have a proven ability to work within a team environment.
• 2-5 years experience interacting with customers preferred.
• Must possess superior communication skills.
• Must have experience in a customer service environment communicating with customers, processing or imputing orders and/or high volumes of data entry.
• Rolling door knowledge and mechanical background a plus.
• We offer a competitive salary plus a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.

Why Choose a Career With Us?

We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

• Unrivaled Scale:Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of "Whats Next":We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
• Commitment to People:As aGriffon Corporationcompany, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise:Join our "Pioneer Club"a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation:We arent just keeping up with industry trends; were setting them. Whether its our exclusiveWINDCODEtechnology or our award-winning designs, we provide the tools for you to do your best work.
• Community Focused:Our success is linked to the well-being of our neighbors and communities. Through our partnership withHabitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Opportunity Employer