Phlebotomist II

Pay Range: $19.38hr - $22.53hr


Job Overview:


The Patient Services Representative II (PSR II) represents the face of the organization to patients visiting for health routine care or life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II maintains direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The candidate will demonstrate leadership behaviors while focusing on process excellence, patient confidentiality, and information accuracy. Successful candidates may be assigned to a physician's office, a patient service center, or other locations as operational needs dictate. Training locations may vary based on trainer availability.


Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform both forensic and clinical specimen collection and processing duties with confidence, following established practices and procedures.
• Perform verification of patient demographic information and initials, including securing the patient signature post-venipuncture to verify tubes were labeled in the patient's presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the general public.

Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Commitment to all policies and procedures, including the corporate dress code, employee health and safety, and guiding principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Possession of reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple Patient Service Center or In-Office Phlebotomy locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Demonstrated superior customer focus, clear and transparent communication skills, and the ability to embrace organizational change.

Required Education:

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (required for state-specific compliance where applicable).

Work Experience:

• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment highly preferred.
• Keyboard and data entry experience.