Financial Counselor

Description

Western Wisconsin Health is seeking a full-time Financial Counselor (1.0 FTE) to join the Business Office. The primary focus of the position is to counsel and assist patients/guarantors in finding ways to meet their financial obligations for services provided at Western Wisconsin Health. Notify insurance companies of admissions to begin the pre-certification process and supply information about the patient and turning it over to Utilization Review for clinical information. Call insurance to initiate the prior authorization process on any service that would require a prior approval/notification. All of this is done to support the organization's mission while living our values.

Requirements

QUALIFICATIONS

Western Wisconsin Health expects employees to understand and to incorporate the values of our organization in their day-to-day practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications :

• One year certificate from college or technical school; or 6+ months related experience and/or training; or equivalent combination of education and experience

Preferred Qualifications:

• Understanding of Insurance Products, Medicare, Medicaid and PPO's
• Understanding of Rural Health Clinic and Critical Access Hospital billing requirements
• Previous experience with Epic
• Previous experience in healthcare billing and/or patient counseling

Other Qualifications:

• Strong Billing Knowledge & Patient Counseling: Demonstrates a solid understanding of billing processes and effectively addresses patient inquiries regarding their accounts
• Confidentiality & Data Integrity: Maintains the confidentiality of sensitive business and patient information in accordance with privacy regulations
• Exceptional Communication & Organizational Skills: Exhibits clear and effective communication, along with the ability to organize tasks and priorities efficiently
• Outstanding Customer Service: Provides high-quality service, ensuring a positive and professional experience for patients
• Proficient Computer Skills: Skilled in using computers, electronic health records systems, and Microsoft Office applications to perform administrative and clerical tasks efficiently
• Analytical Problem-Solving: Possesses the ability to assess issues and develop creative, effective solutions
• Multitasking & Prioritization: Capable of managing multiple tasks simultaneously while maintaining a high level of accuracy and efficiency

ABOUT WESTERN WISCONSIN HEALTH

Western Wisconsin Health is an integrated hospital and family practice clinic located in Western Wisconsin, just 30 minutes from downtown St. Paul on I-94. Join an exciting and growing team with a focus on the future of health care delivery