Senior Specialist Change Management (Hybrid)

The Senior Specialist, Change Management will support the execution, development and continuous improvement of the change control process for the RAQA Division, under minimal supervision.  You will ensure compliance of the change control process to the standards and regulation and act as an back-up when needed for audit support.  Provide input or guide the development of user training programs and support the division and collaborate with SGS Change Management in the execution of the process. This role is Hybrid in Portage, Michigan.

What you will do

• Provide customer service to internal customers to meet business needs under minimal supervision including, but not limited to:
• Assisting users at all levels of the organization by prioritizing and completing PLM Help Incidents and Tasks in the service now queue.
• Provide support to the Senior Change Management Engineers.
• Liaise with relevant functional groups, facilitate and mentor teams through the change control process. Supports and assists the change owners and initiators.
• Ensuring compliance to the relevant corporate procedures. Super user of PLM system.         
• Identify continuous improvement and collaboration opportunities, promoting development and implementation of quality data and reports for improvement and optimization of business processes / results.
• May partner, lead and attend discussions on global processes, corporate forums, collaborate arenas to improve change control Processes system
• Deliver training and coaching for new change management users on change management principles and on the system
• Monitor emerging issues and identify solutions.

What you need

• Bachelor’s degree in Engineering or related field.
• 2+ years of experience in a legal, technical, or regulated environment.
• Prior experience in change management.

Preferred

• Experience with PLM systems (e.g., Windchill).
• Familiarity with audit processes and compliance standards.

United States of America Pay Ranges:

• USN : $72,500 - $120,900 USD Annual

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