Referral Response Coordinator

Job Description

Job Description

Organization Overview:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive:

Serve with Heart : We meet our donor families where they are. We are dedicated to providing compassionate service to all.

Drive and Embrace the Future : We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability

Be Clear, Bold, and Respectful : We are genuine and courageous in our communication. If we see an opportunity for improvement, we say something to make it better.

Always Own It : We are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments.

Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for.

Job Title : Referral Response Coordinator (2 Full-Time Openings)

Location : Office Onsite - (1) Altoona and (1) North Liberty, Iowa

Exemption Status : Exempt, Salaried

Schedule: Maximum of 11 24-hour call shifts/month

Shift : 6 am- 6 am CST *holidays and weekends required

Compensation: $64,200 - $80,200 annually

*Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

Job Title:

Referral Response Coordinator

Work System:

Inspire the Gift

Department/Group:

Referral Eligibility

Reports To:

Manager of Referral Response

Location:

North Liberty

Position Type:

Full-Time

Exemption Status:

Exempt

OSHA Category:

I

IDN Culture Statement:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

Position Summary:

This position works with Iowa Donor Network and hospital partners to manage the medical evaluation and coordination of organ, eye, and tissue donation opportunities. Evaluation and coordination is managed both remotely and onsite at the donor hospital.

Essential Functions and Performance Responsibilities:

• Communication of daily staffing and response needs for Referral Response (RRC) team.
• Lead Daily Huddle call and report out on active referrals to other members of the organ team.
• Provide referral response to hospitals on potential organ donors, including onsite response per IDN protocols.
• Collaborate with hospital staff over the phone and in person to collect clinical information regarding potential organ donors utilizing information from medical records, medical history, and current health status.
• Collaborate with hospital staff over the phone and in person to ensure the donation opportunity is maintained.
• Support hospital partners onsite during the brain death testing process.
• Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ donation.
• Provide the IDN Organ Resource Supervisor (ORS) with a thorough chart review for donor suitability determination and medical management.
• Submit referral feedback via established internal forms to foster process improvement.
• Participate in process improvement and quality assurance activities.
• Actively participate in required RRC team and Organ team meetings.

Position Qualifications and Education Requirements:

• Associate degree in nursing or allied health science or equivalent experience required. Licensed RN, Paramedic or RRT preferred.
• Minimum of 2 years of experience in a healthcare setting or hospital preferred.
• Minimum of 2 years of previous experience in organ donation.

Skills and Abilities:

• Demonstrated ability to work in a fast-paced environment with a focus on timely, correct results.
• Exceptional ability to review medical information and communicate efficiently across multiple channels.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to provide excellent customer service to a diverse audience.

Physical Requirements:

• Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g.,
• Influenza obtained annually by December 1st and COVID vaccine upon required timeline.)
• Work rotating on-call, variable schedule including days, nights, weekends, and holiday.
• Maximum base shifts per month is 11. Must have ability to assist outside the posted schedule.
• During peak, prolonged periods of donor case activity, must have the ability to travel within the service area (state of Iowa) and fill role of Referral Response Coordinator.
• Possible mental and visual fatigue associated with fast-paced, detailed work.

• Express ideas verbally and convey detailed or important spoken information.
• Receive detailed information through oral and auditory communication.

Organizational Responsibilities:

• It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.
• Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
• All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.