Advanced Medical Support Assistant

Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) position is assigned to the Health Administration Service (HAS) Outpatient Specialty Section and serves as administrative support within the Phoenix VA Health Care System. This position is located at: Carl T. Hayden Veterans' Administration Medical Center, 650 East Indian School Road, Phoenix, AZ 85012-1839.

Responsibilities include scheduling appointments, communicating directly with patients to obtain required information, managing follow-up care, verifying and updating demographics and insurance information, processing incoming secured messaging, monitoring pre-appointment information, managing patient systems, ensuring encounter forms are completed, and providing excellent customer service.

Work Schedule: First 4 weeks: 7:30 A.M. – 4:00 P.M.; Starting Week 5: Permanent work schedule TBD.

Telework: Not Available. Virtual: This is not a virtual position.

Functional Statement #: 000000. Permanent Change of Station (PCS): Not Authorized. Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Requirements include being a U.S. Citizen, proficient in written and spoken English, subject to background/security investigation, and completion of an online onboarding process. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications include basic requirements such as citizenship, English language proficiency, and experience or education equivalent to a high school diploma. Physical requirements are also noted.