Manager-Delivery

Description

SEWS - Ohio Customer Service Center (Marysville, OH)

BASIC PURPOSE:Manage customer relations and delivery operations to ensure on-time product delivery, strong customer and internal relationships, and efficient inventory management while promoting continuous improvement and achieving performance targets.

BASIC POSITION DUTIES:

• S-NVC Activities and KPIs
• Lead and support departmental S-NVC (SEWS New Value Chain) initiatives to support continuous improvement
• Track, analyze, and report monthly KPIs to ensure performance targets are achieved
• Customer Relations
• Provide support to the MBU customer base - including Subaru, Honda, and Tier II suppliers
• Develop and maintain strong relationships with customer contacts and management to support business objectives
• Order Management
• Monitor customer orders and related activities to ensure on-time delivery requirements are met
• Inventory Control
• Manage and monitor inventory levels to ensure availability aligns with customer demand
• Communicate with customers, manufacturing plants, and local staff to support timely production and inventory availability
• Product Delivery
• Provide direction and support to warehouse operations to ensure complete and timely delivery to all customers
• Build-out Management/Start-up Activity
• Monitor weekly build reports issued by the Delivery team to support smooth start-up activities
• Ensure all compensation requests are submitted by required deadlines
• Supplier Performance
• Review supplier performance reports and ensure root cause analysis is conducted
• Develop and implement effective countermeasures in a timely manner
• Communicate issues, actions, and results clearly with customer and SEWS upper management team
• Performance Management
• Lead recruitment, selection, training, and performance evaluation of Delivery team members
• Maintain open and effective communication with all staff
• Foster a positive and collaborative work environment
• Lead the team in identifying and implementing improvements to enhance process efficiency and reduce costs
• Support additional projects and responsibilities as assigned
•  
• POSITION REQUIREMENTS:  
• Bachelor degree required
• 8-10 yrs experience in inventory control, purchasing, or customer service environments (automotive industry preferred), including 2-4 years in a supervisory or middle management role.
• Strong organizational, task management, and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to interact effectively with all levels of SEWS associates and customer contacts
• Demonstrated leadership experience, including managing and developing salaried staff
• Ability to lead team to achieve organizational goals and drive performance
• Proficiency in Microsoft Office applications (Excel, Outlook, etc.)
• Experience with mainframe systems, including order and inventory management applications.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
• Willing to travel as needed

About Sumitomo Electric Wiring Systems, Inc.

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability.With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics.SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers.Our associates are what drive Sumitomo’s continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.

To learn more about us, please visit www.sewsus.com.

Follow Us on LinkedIn: https://www.linkedin.com/company/sumitomo-electric-wiring-systems 

About the Sumitomo Electric Group

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables.  With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials.  We are a Fortune global 500 company. 

To learn more about Sumitomo Electric Group, please visit http://global-sei.com.

Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric 

**Interested Candidates Should Submit Cover Letter and Salary History When Applying.** 
 An Equal Opportunity Employer M/F/D/V