Systems & IT Operations Manager

Sunstone Therapies Systems & IT Operations Manager Rockville, MD·Full time Apply for Systems & IT Operations Manager Sunstone is hiring a Systems & IT Operations Manager to own the day-to-day reliability, access, and usability of our core systems. This is a highly hands‑on role for someone who likes solving real problems in messy, evolving environments. You will be the person the team relies on to fix issues quickly, improve how systems work, and make technical operations feel seamless. You'll operate across systems like Salesforce (HealthCloud), eCW, RealTime, and Google Workspace: troubleshooting issues, managing access, and improving how everything fits together. Our core systems are in place, but they are not yet fully integrated, documentation is incomplete in some areas, and there is significant opportunity to improve workflows, automation, and the overall user experience. This is not a ticket‑only IT role, and it's not a pure security/compliance role. It's a technical operator role with real ownership and impact. About Sunstone Therapies We exist to accelerate on‑the‑ground learning and operations necessary to approve and scale psychedelic therapies in the medical setting. The Sunstone team was brought together by shared compassion for those who suffer and a genuine wish to broaden their access to treatment. Our backgrounds in medicine, business, and design provide us with unique perspectives and skills necessary to define the standards of patient experience. Our values guide us in everything we do: Bring Forth Healing + Work with Rigor + Care for the Team + Learn and Grow + Innovate Boldly. In service to Sunstone’s vision of Whole Person Healing for All, all of our team members play a key role in Sunstone’s ability to deliver on its vision with Love and Rigor. Description Job Date: May 2026 FLSA: Exempt FTE: Full-time Job Title: Systems & IT Operations Manager Department: Operations Schedule: hybrid, 5 days/week, 9am-5pm Reports To: VP, Operations Context: Sunstone Therapies is the leader in the delivery of psychedelic‑assisted therapy in the medical setting, focusing on the development and implementation of clinical trials today, and clinical delivery if and when therapies are approved. Right now, we have two sites with roughly 30 employees — looking to build our team and expand to 2 more sites in the next 2 years, as well as begin delivering Ketamine Assisted Therapy. At Sunstone, our culture centers on love and rigor, prioritizing whole‑person healing for all. To be successful in this role in this growth stage start‑up, the candidate must be a mentally flexible and detail‑oriented self‑starter and problem solver. They should be able to quickly shift projects and priorities to meet emerging needs, collaborate across departments, and align their approach with Sunstone’s values. Join us in making a profound impact in the realm of therapeutic research! Job activities include but are not limited to: Systems Operations (Primary) You are the day‑to‑day owner of how our systems function. Diagnose and resolve system issues quickly (access, bugs, broken workflows) Troubleshoot across core systems (Salesforce / HealthCloud, eCW, RealTime, Google Workspace) Identify root causes of recurring issues and fix them at the source Improve system reliability, usability, and performance over time Access & Permissions Management Manage user access across all systems Ensure appropriate (least‑privilege) access where possible Own onboarding and offboarding workflows (account setup, access removal, transfers) Regularly audit and clean up permissions IT Support & Team Enablement Act as the first point of contact for employee IT issues Resolve problems quickly so the team can stay productive Support onboarding into systems and tools Improve how IT support is delivered (faster, less disruptive, more effective) This is not just about resolving tickets—you’ll be expected to identify patterns and improve systems so issues don’t keep recurring. Own relationship with external IT vendors (e.g., DP Solutions) Reduce reliance on vendors for basic issues Escalate effectively when needed Evaluate vendor performance and recommend improvements Security‑Aware Systems Management You will operate with strong security awareness, especially in a healthcare environment. Maintain good practices around access, permissions, and sensitive data Reduce risk (e.g., overly broad access, unnecessary data exposure) Support implementation of compliance processes (e.g., HIPAA, Vanta) Partner with external experts on security tooling and controls You are not expected to design security frameworks, but you should be comfortable working within regulated environments and implementing controls. Improve organization and accessibility of shared files Reduce risk of inappropriate access to sensitive information Make practical, incremental improvements to structure and usage Avoid large‑scale disruptive changes—focus on what actually helps the team Who you are: Highly execution‑oriented —you get things done quickly and reliably Strong problem solver who can diagnose issues across multiple systems Comfortable working with incomplete information and figuring things out independent ly Able to investigate issues beyond the surface (e.g., permissions, integrations, workflows) Strong judgment around access, security, and tradeoffs Clear communicator , especially with non‑technical teammates Proactive in identifying and fixing recurring problems Required Qualifications Bachelor’s degree or equivalent combination of education and relevant experience 5–8 years of experience in IT operations, systems administration, technical operations, or a related field Experience administering Google Workspace at enterprise level Experience with CRM, project management, or business operations platforms Experience leading or supporting a major systems implementation or migration project Familiarity with user access management, permissions, and system configuration Strong troubleshooting, documentation, and cross‑functional project coordination skills Preferred Qualifications Experience in a startup, scaling organization, or other fast‑paced environment Experience with Salesforce and/or Monday.com Experience in a regulated environment (e.g., healthcare, HIPAA, clinical research, fintech) Project Management Professional (PMP) certification Experience managing vendors, SaaS tools, and technology integrations Physical Requirements A large percentage of time performing computer work is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation and Benefits Sunstone Therapies offers a competitive salary package commensurate with skills and experience plus benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan. #J-18808-Ljbffr Sunstone Therapies