Assistant Branch Manager

Assistant Branch Manager

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage

Summary

The Assistant Branch Manager supports the Branch Manager in ensuring efficient branch operations, promoting procedural and safety compliance, and maintaining high standards of customer service. While not a direct supervisor, the ABM leads by example, supports employees with operational needs, and acts as a key resource to maintain smooth daily operations.

We’re looking for self-sufficient, motivated Operations Manager for our Tacoma location at 10600 18th Avenue E who want to help us expand our fast-growing business.

Responsibilities

• Assist the Branch Manager in developing and maintaining procedures to drive operational efficiency and accuracy.
• Monitor daily branch operations to ensure orders are prepared and shipped accurately and on time.
• Support the implementation of corporate, regional, and branch initiatives, act as a positive advocate for change.
• Foster strong relationships with clients, customers, distributors, vendors, and internal stakeholders.
• Respond to and resolve customer complaints, inventory discrepancies, and safety incidents in a professional, solutions-oriented manner.
• Monitor inventory levels through regular cycle counts, inspections, and accurate documentation; address and report issues such as damaged or outdated stock.
• Support annual inventory counts by coordinating teams and ensuring processes are followed.
• Assist in creating and maintaining employee work schedules and shift coverage, adapting as operational needs change.
• Provide training, mentorship, and coaching to employees to support a positive and productive workplace culture.
• Collaborate across departments to promote efficient processes and a customer-centric approach.
• Serve as a point of contact for outside sales representatives, assisting in resolving operational requests and inquiries.
• Perform operational duties as needed, including dispatch, warehouse, sales support, and customer service.
• Actively promote a safety-first environment; report and escalate hazards and incidents as required.
• Participate in recruitment and onboarding activities to support branch staffing needs.
• Other duties as assigned.

Requirements

• Minimum 3 years of industry-related experience in building materials, distribution, logistics, or inventory management.
• Experience in a team-supportive or operational role; previous leadership support or coaching experience is considered an asset but not required.
• Forklift and/or heavy-duty equipment experience required; valid forklift license is an asset.
• Valid driver’s license and willingness to travel locally as needed.
• Post-secondary education in business, logistics, or supply chain management is an asset.
• Proficient in Microsoft Office (Excel, Word, Outlook) and experience with inventory management systems.
• Strong verbal and written communication skills.
• Ability to adapt, prioritize tasks, make decisions, and exercise sound judgment in a dynamic environment.
• Physical ability to meet job demands: lifting (up to 75 lbs), bending, standing, walking, and driving.
• Positive attitude with the ability to support and motivate team members through coaching and collaboration.
• Safety-conscious, proactive, and attentive to hazard prevention.

As an Equal Employment Opportunity (EEO) employer, Convoy Supply Inc. provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.