Veterinary Receptionist

Job Title: Receptionist

Company Overview Mercy Animal Hospital, established in 2002 by Doctors Charles and Dawn Jones, operates on a core mission: providing quality veterinary care at an affordable price within a loving, family-based environment. The community's trust in this mission is reflected in our excellent 4.7-star Google rating. Since moving to our custom-built facility in 2013, we have cultivated a supportive environment focused on superb healthcare for all animals. If you are looking for an opportunity where you can genuinely connect with clients and do your best work alongside dedicated teammates, this is your next step. Joining our team in Monroe means committing to a culture built on longevity and mentorship. We take pride in cultivating growth from within, exemplified by one of our current veterinarians who started here as a veterinary assistant and returned immediately after graduation to launch her professional career. We prioritize continuous education and provide resources that allow our teammates to develop expertise in specialized areas like geriatric medicine and diagnostic imaging. We support transparent communication, reserving protected time mid-day every Tuesday for necessary team meetings to ensure everyone is aligned and supported in their roles. You will practice comprehensive medicine using modern technology within a facility specifically designed for easy access and workflow. Mercy Animal Hospital provides a wide range of services, including Dental Care, Dermatology, Digital Radiography, In-Clinic Diagnostics, and comprehensive Surgery. We emphasize patient-focused programs like nutritional counseling, pain management, and dedicated hospice and euthanasia support. Our facility, located on Sardis Church Road, was built to provide ample room for all medical procedures, allowing you and your teammates the space and resources necessary to succeed in delivering high-quality, renowned care. Monroe, North Carolina (28110) offers a wonderful setting to establish your veterinary career. Our location was specifically chosen for its accessibility to clients and teammates alike. Located southeast of Charlotte, this area provides the perfect balance of community closeness and access to regional amenities, ensuring that you can maintain a rewarding professional life while enjoying the benefits of living in the vibrant greater Carolinas region.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.