M. Host

We are seeking an experienced upscale Host/Hostess to become an integral part of Marlows Tavern!

As a Host/Hostess you are the main point of contact for and with our guests guiding them through a great experience every day. Your mission is to create a personalized and memorable experience with every interaction creating a deep bond with each guest and providing a friendly & cheerful place for all guests by delivering exceptional service and world-class hospitality.

As a Host/Hostess you will interact with our guests personifying our companys philosophies values and guiding principles serving as the champion of the Hospitality First vibe.

Daily Responsibilities may include but are not limited to:

Communicate with all Managers/Chef de Cuisine to receive updates on food & beverage features and station assignments

Prepares and sets assigned sections including booths community tables tables and the patio for guests before the shift

Confirm reservations for the following day

Place table settings and silverware rolls at each place setting to prepare tables for guests

Inspect the building exterior by walking around the building to identify areas that may require immediate cleaning

Organize and maintain a restroom cleaning schedule

Performs additional duties including emptying trash and cleaning restrooms to ensure the tavern is organized and prepared

Executes Marlows Taverns top 3 priorities:Front door running food & beverage and answering phones

Greets guests introduces themselves and presents guests with the menu at the table

Answers questions a guest may have regarding food and beverages

Runs food from expo to guests

Observe guests body language to anticipate guests needs to add value to the guests experience and promote repeat business

Listens to guests complaints and comments and informs the manager

Thank the guests bid a fond farewell and invites them to return as they leave The Woodall

Sweep floors in the dining area lobby etc. with a broom to remove trash and to maintain the cleanliness of the tavern

Monitors dining room tables to ensure they meet or exceed standards (ex. proper table symmetry non-streaked glassware)

Prepares tables for each party of guests by removing dirty dishes and linens sweeping the floor and wiping seats around the table and resetting the table with fresh paper and clean dishes

Carries dirty dishes glassware and silverware out of the dining room and bar to the dish area for cleaning

Assists other team members and guests as needed to ensure teamwork

Inspects and maintains restrooms by replenishing toiletries wiping down surfaces with a sanitized cloth and cleaning up spills to ensure clean well-stocked restrooms

Ensures that tables are set and the dining room is immaculate before the start of the next shift

Completes all closing duties including stocking cleaning etc. as assigned

Check out with a manager before leaving to ensure all duties and side work have been completed and performed to standard

Reads work schedule to determine when the next shift and work time will occur

Reasons to join our team include:

Flexible Hours

Paid Vacation

Medical Vision and Dental Insurance provided

Room for Advancement

Requirements:

Entry level acceptable 1 year high volume Host/Hostess experience preferred

Customer service experience preferred

Must be the minimum age to serve alcohol and able to obtain a county liquor license

Authorized to work in US

Marlows Tavern is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race color religion national origin age gender sex ancestry citizenship status mental or physical disability genetic information sexual orientation veteran status or military status.