Customer Service Specialist

Customer Service Representative - FBO - PT

Lehigh Valley International Airport - Allentown, PA 18109

Overview

Position Type: Part Time Job Shift: Open Availability Travel Percentage: None Category: Customer Service

Description

Major Responsibilities:

• Greeting customers, processing requests for various accommodations including hotels, catering and transportation.
• Accounting functions for daily collections and nightly reconciliation.
• Greeting and handling customers in a polite and friendly manner.
• Professionally communicate over a Unicom and two-way radio.
• Clerical duties and light cleaning as assigned. Must be detail oriented with exceptional customer service skills.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• High School diploma
• Previous customer service experience.
• Ability to handle multiple tasks effectively and accurately within multiple time restraints in a fast paced environment.
• Customer focused and analytical with good judgment, able to work under pressure and a team player.
• Computer skills.
• Read, write and speak English.
• Excellent communication and interpersonal skills with the ability to establish and maintain effective working relationships with co-workers, tenants and the general public.
• Aptitude to perform responsibilities with a positive attitude and in a professional manner at all times.
• Must be available to work nights, weekends and holidays.
• Valid driver's license required and maintained that meets insurance requirements.

Physical Requirements:

• Must be able to bend, kneel, push, pull and lift up to 50 lbs. unassisted
• While performing the duties of this job, the employee is required to talk or hear.
• The employee is required to sit for long periods of time and use hands and fingers.
• Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.
• Handles transactions required to board the aircraft in a timely and efficient manner.