Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in accomplishing assigned tasks. Bilingual candidates encouraged to apply. Essential Job Functions Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee. Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner, following company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with the completion of daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc. Perform various daily operational tasks, e.g., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met. Perform various in‑store services for customers (where state and local laws allow) – e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc. Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company mandated eligibility requirements). All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities Required Ability to quickly match alphanumeric sequences Ability to provide outstanding, friendly and professional customer service Must be able to multitask, handling customers on the phone and in the store at the same time Desired Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service ASE certification Fluency in multiple languages (Spanish highly desired) Total Compensation Package Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with employer contributions starting day one Medical, Dental, & Vision insurance with optional flexible spending account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for career growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option , and provide your requested accommodation, and position details. #J-18808-Ljbffr