Solutions Architect

Solutions Architect

Sydney, Australia

At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

Algolia is seeking a Solutions Architect to accelerate technical success and product adoption. You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation. Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success.

As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments. We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams.

The role will consist of:

• Be a Trusted Advisor; engage with our customers' technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes
• Link business processes with technical solutions and tie them to business outcomes
• Execute delivery methodology to drive projects to completion on time and on budget
• Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
• Prototype and catalog new solutions to fit business pain points
• Consult on architecture, indexing, searching, and UI best practices
• Expand relationship and product usage within the enterprise segment
• Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
• Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
• Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables
• Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects
• Build out tooling and/or collateral to help scale customer engagement
• Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs
• Work with Engineering to track and resolve feature requests and bugs
• Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate

Required skills / experience:

• 5+ years experience in a customer-facing, deeply technical, and consultative role
• Desire to help people solve problems with the ability to explain complex technical concepts to a broad audience of technical and business stakeholders
• Experience implementing or optimizing Search & Discovery experiences, ideally in ecommerce
• Proficient in data modeling including flattening relational data
• Proficient in Javascript/HTML/CSS for the front-end
• Proficient in a backend framework (i.e. node, Rails, Django, etc.)
• Polished consulting skills
• Keen awareness of sensitive client topics
• Lifelong learning and growth mindset
• Capability to tactfully navigate and effectively address client messaging and recommendations
• Ability to establish credibility and rapport with Senior Executives and technical and non-technical team members
• Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives
• Ability to prioritize tasks effectively with a high-level of attention to detail
• Ability to quickly define dependencies, issues, and outline mitigation plans against risks
• Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions
• Ability to communicate effectively to both the technology and business communities
• Consistent history of business-building successes and passion for results

Nice to have:

• Experience with analytics and A/B testing
• Familiarity in relevant verticals: E-commerce/ CMS/ DXP
• Familiarity with iOS & Android platforms
• Experience designing and developing generative AI and agentic application
• Experience working in a high-growth SaaS environment
• Experience supporting open-source projects & their GitHub communities.
• Experience with Shopify, Magento, and Salesforce a plus

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

On-Target Earnings Pay Range

$173,000 - $209,500 AUD

Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

We're looking for someone who can live our values:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

Important notice for candidates - Recruitment Fraud Notice

We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

• Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
• All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
• We'll never ask for payments, purchases, or financial details during the hiring process.

Ready to apply?

If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!