Senior Director, Shared Services

A $1B+ service-sector organization is seeking a high-impact Order-to-Cash leader to own and transform end-to-end revenue, billing, and cash flow operations. This is a highly visible leadership role responsible for driving Operating Cash Flow performance through operational discipline, process optimization, and strong cross-functional alignment. The ideal candidate is both strategic and hands-on — someone who can operate in the weeds when needed, while also stepping back to design scalable processes, enforce governance, and build a high-performing organization. What this role is focused on: Full ownership of the order-to-cash lifecycle, including invoicing, billing operations, revenue execution, and cash flow optimization Driving Operating Cash Flow improvements through accuracy, timeliness, and process efficiency Identifying and eliminating revenue leakage and operational breakdowns through data-driven analysis Building scalable governance frameworks, KPIs, and performance dashboards Leading billing and revenue process transformation initiatives, including automation and system enhancements Partnering closely with FP&A, Sales, Legal, Pricing, and Technology to ensure alignment across the business Supporting downstream AR and collections quality through strong upstream controls Developing and leading a large, multi-layered team (70+ employees), including Managers, and individual contributors Establishing structure, accountability, and operating rhythms across a complex organization What the company is looking for: Experience in a large-scale service-based or contract-driven environment (preferably $1B+ revenue organizations) Proven ability to lead large teams (70+), including multi-level leadership structures Strong track record of identifying, articulating, and executing process improvements at scale Ability to be “scrappy” and hands-on while also driving strategic execution and long-term transformation Strong relationship builder with the ability to influence across Finance, Operations, and Executive leadership Deep experience across order-to-cash, billing, revenue operations, or shared services environments Comfort operating in complex, fast-moving environments with multiple stakeholders and competing priorities Requirements / Qualifications Bachelor’s degree in Finance, Accounting, Economics, or related field 10–15+ years of experience in billing operations, revenue operations, or revenue accounting 5+ years of experience leading teams within a structured organization (Managers, Senior Managers, and Analysts) Demonstrated expertise leading the end-to-end billing / order-to-cash lifecycle, including integration with revenue recognition Strong track record of improving operational efficiency, scalability, and cash flow performance in complex environments Preferred Experience MBA and/or CPA Experience within large, contract-based, service-sector or operationally complex organizations This is a career-defining opportunity for a leader who thrives at the intersection of operational execution and strategic transformation. #J-18808-Ljbffr BrainWorks