SERVICE SUPPORT MANAGER - EXTON, PA

Job Description

Job Description

Schedule: Monday- Friday 6:00 am-2:30pm, occasional weekends based on business needs

** Perks: Yearly Bonus Opportunity & Company Car provided

Salary:  $65,000 - $73,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity & Company Car provided 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the  opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

We are seeking a hands-on and experienced Service Support Manager to lead a team of technicians. This role is responsible for ensuring all equipment is maintained, serviced, and operating at peak performance while delivering exceptional customer experience.

Key Responsibilities:
Team Leadership & Field Operations
•    Lead, coach, and develop a team of service technicians supporting coffee brewers, espresso machines, vending machines, and micro market equipment
•    Manage technician schedules, routes, and workload to ensure timely service and maximum efficiency
•    Provide hands-on support in the field, including service calls, installations, and troubleshooting
Service Execution & Customer Experience
•    Oversee all service calls, ensuring rapid response and high-quality resolution for customers
•    Troubleshoot and resolve escalated issues related to coffee equipment, vending machines, and self-service markets
•    Ensure all service tickets, maintenance logs, and work orders are completed accurately and on time
Equipment & Inventory Management
•    Oversee maintenance, repair, and lifecycle management of coffee, vending, and micro market equipment
•    Ensure all equipment is operational, properly calibrated, and compliant with company standards
•    Manage parts inventory, including ordering, tracking, and ensuring availability for scheduled and emergency repairs
Workflow & Operational Efficiency
•    Maintain an organized and fully operational shop and service environment
•    Ensure all jobs are prepped with necessary parts and tools prior to dispatch
•    Verify installation teams complete required checklists and are fully prepared before leaving the facility
Preventative Maintenance & Quality Control
•    Ensure preventative maintenance programs are executed consistently across all equipment types
•    Monitor performance trends to reduce service disruptions and extend equipment lifespan
•    Enforce quality, safety, and sanitation standards across all service activities
Communication & Continuous Improvement
•    Collaborate with operations, warehouse, route drivers, and customer service teams to resolve issues and improve performance
•    Provide regular reporting on service metrics, equipment trends, and team performance
•    Identify opportunities to improve processes, reduce costs, and enhance service delivery

Qualifications:
•    5+ years of experience in field service, equipment maintenance, or operations management (coffee, vending, or foodservice equipment preferred)
•    Strong technical knowledge of coffee brewing systems, espresso machines, vending equipment, or similar systems
•    Proven leadership experience managing technicians or field service teams
•    Strong troubleshooting and problem-solving skills in a fast-paced environment
•    Highly organized with the ability to manage multiple priorities and deadlines
•    Proficiency in Microsoft Office (Excel, Word, Outlook)

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Certain positions may require Florida Level 2 background screening. Details:  

Req ID: 1584538  

Canteen  

Leticia Pinon