General Manager

As a General Manager, you’ll be the spark that keeps the flame alive, leading a passionate team, driving success, and ensuring every guest gets a taste of the Loco experience. You’ll oversee all restaurant operations with a focus on quality, growth, and building a team that’s as fired‑up as you are. Ready to ignite your flamin’ good career? Position Purpose The General Manager assumes full accountability for the comprehensive operations of an El Pollo Loco restaurant, encompassing all facets of the business. Leading initiatives aimed at providing an exceptional and consistent experience for both customers and team members, this position meticulously ensures adherence to all El Pollo Loco policies, procedures, and standards while striving to meet or exceed sales and profitability targets. Accountabilities include maintaining optimal staffing levels and fostering the professional growth of the restaurant team to effectively execute all operational objectives. Essential Duties and Responsibilities Strategically manages, coaches, and recognizes team member performance to drive efficient and effective restaurant operations. Executes and trains team on opening and closing procedures in alignment with El Pollo Loco policies, overseeing restaurant setup, food preparation, and cleaning processes. Optimizes labor and workforce planning through effective and efficient team deployment and scheduling. Ensures staffing levels are aligned with anticipated sales volume in alignment with current labor modeling to uphold productivity and customer service standards while meeting labor hour targets. Provides hands‑on support by ensuring proper coverage of all restaurant workstations. May be required to provide backup support to cover team member breaks, as necessary. Maintains focus on guest service and speed of service, ensuring achievement of company goals for timeliness. Educates team on restaurant operational efficiency metrics and ensures compliance with standards. Schedules workforce ensuring labor hours are adequate to provide required level of service that is based on sales projections and labor hour guidelines. Oversees hiring processes in the restaurant, from interviews, references, I-9 verification, and new hire orientations, ensuring all restaurant staffing requirements are effectively and compliantly achieved. Performs other duties as assigned by management to support restaurant operations. Qualifications – Education, Experience, License/Certifications To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education and Work Experience Must be at least 18 years old. High school diploma or equivalent (GED) preferred. Must be an EPL Assistant Manager or have the equivalent of 3 or more years of management experience, preferably in a restaurant environment. License and Certifications Possess and maintain a valid driver’s license and a reliable vehicle that may be used for company business. Must obtain Serve Safe Certification. What’s in it for you STRONG culture recognized as a Great Place to Work® and driven by our core values: Simple. Together. Relentless. Ownership. Nimble. Growth Competitive pay and quarterly bonus potential Career growth opportunities Tuition reimbursement Great work‑life balance, no overnight shifts Free meal during your shift Employee discount on food Flexible Schedule: Full-Time Medical + Dental + Vision Insurance + HSA Savings Account* Paid vacation and sick time* Employee Assistance Program Flexible spending accounts, Life Insurance, Legal Insurance, and Pet Insurance* 401(K) Retirement Plan with company match and immediate vesting* PerkSpot discounts program Why work for us? When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire‑grilled chicken makes flamin’ good careers. The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc. #J-18808-Ljbffr