Social Services Specialist

Social Services SpecialistThe Town of Montville has an immediate opening for an experienced Social Services Specialist. We are seeking a dedicated and community-focused Social Services Specialist with extensive experience in food distribution, direct outreach, and local support services. Must have proven track record in assessing community needs, coordinating logistical efforts for food assistance programs, and connecting vulnerable individuals with vital resources. Passionate about reducing food insecurity and building sustainable, compassionate community support networks.We offer an excellent benefits package that includes, Health and Dental, Life Insurance, Long-Term Disability, Automatic enrollment into the Connecticut Municipal Employee Retirement System (CMERS), Voluntary 457b Retirement Savings Plan, Voluntary Supplemental Insurance Benefits to include Cancer and Accident Plans, HSA contribution provided by The Town, and stipend provided for medical waiver, Vacation and generous Sick/PTO policy, including all federal holidays, and Floating Holiday!Knowledge, Skills and Abilities:Recognizes and acknowledges the unconditional requirement for the highest standards of client confidentiality, discretion and professionalismMaintains professional conduct at all times with clients, volunteers, the public, vendors, co-workers, staff, management, and all Town affiliatesMaintains ethical conduct consistent with all policies, procedures and protocolsAnswer phone calls in a polite and knowledgeable mannerProvides outreach, in-home visits services & follow upIntake of client issues and situationsAdvise Director of crisis situationsConfers with Director to assess the needs of the individual and make the appropriate applications or referralsMonitors and follows cases, accordinglyVisits and assists homebound elderly and disabled residents in obtaining necessary services, i.e., energy assistance, food stamps, renter’s rebates, etc.Monthly Food Bank ReportWeekly Client Status ReportAnnual Statistical Inquiry ReportCommunicates and schedules office time and Outreach activities consistent with departmental needsCommunicates follow-up in timely manner with Director regarding any outstanding issuesDistributes information pertaining to Department programs and servicesProvides application and assistance to clients for various social service programsAssists Director with picking up donations for food bank, other items as neededStock food shelves to full capacity and monitor, dailyInform Director of inventory status, regularlyPerforms routine office dutiesMaintains accurate records of servicesCoordination of volunteers/interns in the Social Services BuildingProvides Case Management intake, various service referralsFood Bank distribution and delivery for homeboundWeekly staff meeting with DirectorComply with federal and state requirements pertaining to social programsAbility to adjust quickly to changing priorities in a sometimes, stressful environmentSpecial projects as assigned by DirectorQualifications:Education and Experience: Associates Degree in related field; or 5 years’ experience working directly within Social Services field. Any combination of experience and training, deemed sufficient by the Mayor and/or Department Head, may be accepted in lieu of minimum educational qualifications.Required Knowledge, Skills and Abilities:Speaks, reads, and writes in EnglishProficient knowledge of Social Services programs, and activitiesKnowledge of all pertinent federal, state and local programs and funding sources pertaining to assistance for elderly and/or disabled residentsAble to meet deadlinesExcellent interpersonal communications skills, verbal and writtenExcellent time management skills, able to prioritize tasksExperienced with writing reportsAble to react with a sense of urgencyStrong organizational skillsAbility to establish and maintain effective working relationships with clientele, outside agencies, co-workers, staff and the general publicAccuracy and attention to detailPerform routine duties with little direct supervision and within appropriate timeframesComputer proficiency with Microsoft Word and Excel, and general math skillsAble to work independentlyLicenses: Must possess and retain a valid Motor Vehicle Operator’s LicensePhysical Demands:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodations. While performing the duties of this job, the employee is frequently required to drive and pick-up food donations, walk, sit, talk, and hear. The employee is required to use hands to write, type, use phone and general office equipment, use tools, or controls and reach overhead. The employee is occasionally required to climb or balance; stoop, kneel, crouch, crawl, push and pull. Close vision and distance vision acuity is required. The employee must occasionally lift and/or move up to 50 pounds.Work Environment:While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet, and/or humid conditions, domestic animals, environmental allergens, extreme cold, extreme heat, rain, snow or airborne particles. The noise level in the office is usually quiet, at times moderately loud when outside on job sites.Please consider joining us as a Social Services Specialist to make a lasting difference in our community! For consideration: Please include resume along with cover letter.Direct Mail: Town of Montville, c/o Human Resources, 310 Norwich-New London Turnpike, Uncasville, CT 06382Or Email: View email address on click.appcast.io Date for Applications 11/13/2026