Customer Experience Coordinator - Front Desk + BDC Opportunity

Job Description

Job Description

Customer Experience Coordinator – Front Desk + BDC Opportunity

At Melloy Automotive, the first impression matters—and so does every interaction that follows.

We’re looking for a high-level communicator who can manage our front desk while also supporting our Business Development efforts. This is a unique opportunity for someone with experience to step into a role that blends customer service, inbound lead handling, and appointment coordination.

If you’ve worked in a dealership and know how important speed, tone, and follow-up are—you’ll understand exactly what this role can become.

• Greet and direct showroom traffic with professionalism and energy
• Answer and manage incoming calls (sales & service)
• Respond to internet leads, texts, and chat inquiries
• Set and confirm appointments for sales and service
• Support sales team with customer follow-up
• Maintain a clean, organized, and welcoming front desk environment
• Help create a consistent, positive customer experience across all touchpoints

• Previous dealership receptionist, BDC, or customer service experience preferred
• Strong communication skills (phone, text, email… all of it)
• Ability to multitask without falling apart when it gets busy
• Positive attitude and professional presence
• Reliable, detail-oriented, and fast-moving

This is not just a front desk position.

For the right person, this role can grow into a full BDC position, sales support role, or leadership opportunity within our stores. We’re looking for someone who wants more than just answering phones—we want someone who wants to be part of the operation.

• Competitive hourly pay (based on experience)
• Bonus opportunities tied to appointments and performance
• Full-time position with growth potential

If you’ve worked in a dealership before and know how to handle customers the right way, we want to talk to you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.