Service Engineer

Service Engineer

The Service Engineer is responsible for delivering high-quality service support to Leica's customers across Hong Kong and Macau. This includes performing preventative maintenance, troubleshooting, installation and qualification of a broad range of Leica Microsystems products. This role plays a critical part in ensuring customer satisfaction and equipment uptime.

This position reports to the Customer Service Supervisor and is part of the Customer Service Department located in China and will be an on-site role.

In this role, you will have the opportunity to:

• Provides technical support on-site via installation, diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer hardware, and/or computer software
• Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset and sharing your experience/knowledge, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to customers.
• Participate in revenue-generating activities such as contract renewals, parts order and sales lead generation to achieve target

The essential requirements of the job include:

• At least 3 years working experience of relevant instruments maintenance and troubleshooting
• Bachelor or college degree in Biomedical, Optics, Electronics, or Engineering relevant major.
• Good at both written and spoken English and Chinese, Mandarin is preferable

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel - an average of 10% of time travel across Macau. Travel to China for technical training and meeting, if necessary, with occasional international travel.
• Ability to lift, move, or carry tools, tool cases, and equipment up to 20kg in weight unassisted, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).

It would be a plus if you also possess previous experience in:

• Basic knowledge of microscopy instruments or Laboratory instrument experience are preferred.
• Technical knowledge of repairing electronics or mechanical devices

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.