Front Desk Associate

Front Desk Receptionist

The Front Desk Receptionist is the first point of contact with our patients. The Receptionist will be responsible for greeting and checking in and checking out of patients, answering incoming calls, assisting with scheduling of new appointments, answering patient concerns, handling money and processing credit cards, requisition of supplies, as well as additional clerical duties.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet patients in a pleasant and positive manner.
• Obtain new patient information to include HIPAA forms.
• Scan insurance card(s).
• Enter new patient information in computer system.
• Update information in the computer system for all established patients with appointments as they present to the front desk.
• Schedule follow up appointments. Maintain appointments in computer system.
• Answer phones and take messages for nurse staff and physicians.
• Check patients out and collect applicable fees (copays, account balances, etc.). Write receipts for all monies received.
• Print schedules for the following day.
• Advises "ordering receptionist" of office supply needs when low.
• Pull and/or prepare patient charts for upcoming appointments when needed.
• Maintain reception area in an orderly fashion.
• Performs other duties as requested by providers, administrator or supervisor.
• Knowledge of general collection procedures and techniques.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.
• Basic understanding of how to use our computer system.
• Conscientiousness, patience and flexibility, honesty, and reliability as shown by references and work history.
• Must have excellent communication skills to deal with other employees and patients in a professional and positive manner.

Competencies

1. Flexibility
2. Communication Proficiency
3. Collaboration Skills
4. Patient Focus
5. Technical Capacity

Supervisory Responsibility This role has no supervisory responsibilities. Employee reports directly to Front Office Supervisor and Clinical Administrator.

Work Environment This job operates in a professional medical office environment within a clinical setting. It also utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role.
• The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• This position may require reaching above shoulder height or below the waist or lifting as required to file documents throughout the workday.
• Perform tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, use of a computer and using general office equipment fax machines, telephones, copiers and scanners.
• Must have ability to communicate, through sight, hearing, and speech to perform assigned tasks and maintain proper job safety conditions.

Demonstrate cognitive ability to :

• Follow directions and routines
• Work independently with appropriate judgment
• Exhibit spatial awareness
• Read words and numbers
• Concentrate, memorize, and recall identify logical connections and determine sequence of response

Position Type and Expected Hours of Work This is a full-time position. Days and typical hours of work are Monday through Thursday, 7:30 a.m. to 5 p.m. and Friday 7:30 a.m. to 12:45 p.m.

Travel No travel is expected for this position within first six months of employment. Travel is possible thereafter to fulfill any workforce shortages at the Practice's other clinical sites. Required Education and Experience

• High school diploma or GED diploma.

Preferred Education and Experience Previous medical receptionist experience preferred.

Additional Eligibility Qualifications None required for this position.

Work Authorization/Security Clearance Must be authorized to work in the United States of America. Must acknowledge and agree to comply with the Practice's policies including the drug and alcohol policies.

Other Duties Please note this job description is representative and not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Dermatology Associates of Virginia is an Equal Employment Opportunity (EEO) employer.