ServiceNow SPM Application Developer

Role Description

DSA is seeking a ServiceNow SPM Application Developer to support the MilTech customer in a remote capacity. The ideal candidate will be responsible for designing, developing, configuring, and maintaining solutions across the ServiceNow platform in support of mission requirements.

Qualifications

• Active Secret Clearance
• Bachelor’s degree in Engineering, Computer Science, or related field
• DoD 8570.01 IAT or IAM Level II certification
• Minimum 5 years of IT experience focused on ServiceNow development, configuration, and administration
• Hands-on experience designing and implementing end-to-end ServiceNow Strategic Portfolio Management (SPM) solutions
• Experience translating business portfolio, project, and resource management requirements into scalable ServiceNow SPM solutions
• Experience configuring SPM data models and workflows across demands, projects, programs, portfolios, investments, cost plans, resource plans, risks, issues, and status reporting
• Ability to align ServiceNow SPM configuration with portfolio governance, funding models, prioritization criteria, and executive decision-making needs
• Strong experience with JavaScript, REST APIs, SQL, and Linux
• Solid understanding of web services (SOAP) and object-oriented programming principles
• Experience working with ITIL v3 processes
• Hands-on experience with ServiceNow platform integrations and toolsets
• Experience supporting DevSecOps practices, including software development, release, and maintenance
• Experience with ServiceNow App Engine Studio and Creator Studio
• Experience with ServiceNow modules including ITSM, ITOM, IT Asset Management, Automation Engine, Service Catalog, Incident/Problem Management, Reporting, Configuration Management, and Strategic Portfolio Management
• Ability to develop dashboards, reports, and metrics that provide visibility into portfolio health, demand pipeline, project status, resource capacity, and delivery performance
• Understanding of SPM integrations with ITSM, Agile Development, CMDB/CSDM, financial planning, and enterprise reporting tools
• Strong customer service orientation with a focus on continuous improvement
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
• Ability to manage multiple priorities in a dynamic environment and work independently or collaboratively

Requirements

• ServiceNow Certified Application Developer certification
• ServiceNow Certified System Administrator certification
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management certification
• ITIL v3 certification
• Experience with ServiceNow SPM capabilities such as Strategic Planning, Investment Funding, Scenario Planning, Roadmap Planning, Agile Development, and Application Portfolio Management
• Experience with ServiceNow Performance Analytics for SPM, including executive dashboards, portfolio health indicators, demand pipeline metrics, and delivery performance measures
• Experience with ServiceNow Common Service Data Model (CSDM) and its role in aligning applications, services, products, portfolios, and investments
• Experience importing and exporting large Microsoft Project Files with custom fields into ServiceNow
• Experience supporting leadership with what-if planning, scenario analysis, investment prioritization, roadmap visualization, and strategic alignment reporting
• Experience supporting Agile, SAFe, or hybrid delivery models within ServiceNow SPM
• Experience integrating SPM with ITSM, financial, reporting, or external planning systems
• Experience with cloud platforms such as Microsoft Azure or AWS
• Experience with relational databases such as MySQL, Oracle, or SQL Server

Key Responsibilities

• Design and implement solutions to support new features, capabilities, and system integrations within ServiceNow
• Configure, enhance, and maintain ServiceNow platform implementations across ITSM, ITOM, ITAM, and SPM modules following best practices
• Develop and support SPM workflows for idea intake, demand management, project and portfolio management, resource planning, investment prioritization, and reporting
• Develop automation and integration solutions across the ServiceNow platform
• Support ongoing system improvements aligned with mission and customer requirements
• Collaborate with stakeholders to translate portfolio, project, and resource management needs into secure, scalable ServiceNow solutions
• Build and maintain dashboards, reports, and performance metrics that support executive visibility and data-driven decision-making