DOSS Technical Support Engineer

Technical Support Partner (DOSS)The University of St. Thomas invites qualified candidates to apply for a Technical Support Partner (DOSS) position within the department for Innovation & Technology Services.The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:Tuition Remission for employees, spouses, and dependentsGenerous Retirement Contributions to support your futureComprehensive Health Coverage including medical, dental, and visionFully Paid Insurance: disability, life, and AD&DPaid Parental Leave to support growing familiesSalary Range: $60,000 to $75,000The University of St. Thomas has provided a salary range that represents its good faith estimate of what the University may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.The Technical Support Partner (Departmental Owned Systems Support or "DOSS") position serves as the critical liaison between Information Technology Services (ITS) and university departments to ensure proper governance, documentation, and support of all non-enterprise and departmental-owned systems.Develop and Maintain Support FrameworksCreate and sustain formal agreements between ITS and departments defining support roles, escalation paths, vendor expectations, and lifecycle management procedures.Meet with department stakeholders annually to review and update agreements to ensure continued alignment with ITS support processes.Document Existing Departmental SystemsCollaborate with departments to identify and document all non-enterprise and departmental-owned systems.Record system purpose, scope, and business function.Develop and publish knowledge base articles describing system functionality and support channels.Maintain System Inventory RecordsCollect and validate technical and operational metadata for all departmental systems.Enter and maintain data within the ITS system inventory database.Perform regular audits to ensure accuracy and completeness.Represent DOSS in the Technology Intake Process (TIP)Evaluate new technology requests to determine system ownership, support requirements, and ITS impacts.Draft preliminary support agreements prior to procurement.Advise departments on supportability and integration with the ITS environment.Serve as ITS Support Representative on Implementation ProjectsParticipate as a stakeholder representing ITS in project planning and implementation.Document support agreements, lifecycle plans, and knowledge resources before systems go live. Ensure that vendor agreements, escalation plans, and support responsibilities are understood by the department.Ensure all information is entered into the knowledge base and inventory prior to deployment.Provide On-Site Technical and Vendor SupportAct as the on-site ITS contact for departmental systems.Coordinate and assist with vendor installation, maintenance, and troubleshooting activities.Verify system integration and performance within the campus environment.Ensure Governance and Risk ReductionIdentify and bring unmanaged or unsupported technologies under documented governance.Promote transparency between ITS and departments regarding system responsibilities.Reduce operational risk through proactive documentation and consistent support alignment.QualificationsMinimum QualificationsBachelor's degreeFive years of experience working in technology supportAll interested candidates must apply online at Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.Official job posting is available at