Dental Program Specialist

Title: Dental Program Specialist

State Role Title: Prog Admin Specialist I

Hiring Range: $25.00 - $28.56

Pay Band: UG

Agency: Dept of Med Assistance Svcs

Location: Dept of Medical Asst Services

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Department of Medical Assistance Services (DMAS) is excited to offer a competitive opportunity to serve as the Dental Program Specialist in the Health Care Services Division.


Previous applicants will need to reapply to this position.

Job responsibilities will include, but are not limited to:

This position supports the administrative work of the DMAS Cardinal Care Smiles (CCS) Dental Unit. Duties include, but are not limited to: assisting the Cardinal Care Smiles Contract Administrator in day-to-day oversight of all contractual requirements and reporting; ensuring accurate payment of contractor claims; review of financial reporting for accuracy prior to submission to fiscal for payment; establishing and keeping current all files and records for the Cardinal Care Smiles program administration; preparation, review and filing of reports (weekly, monthly. quarterly, annually); responding to inquiries from providers and public regarding the Cardinal Care Smiles program, and dental benefits under Medicaid, managing the Cardinal Care Smiles website, and; providing administrative support to DMAS Dental team and the Dental Advisory Committee (DAC).


Duties also include review of dental appeals and participation in CMS (Centers for Medicare & Medicaid Services) audits of dental claims.


The business needs for this position have in office requirements to include but are not limited to attending dental advisory committee meetings twice a year.

The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours during their employment year. This position does not include health insurance, retirement or leave.


Located in beautiful Central Virginia, the Richmond area puts you just 2 hours from the Blue Ridge Mountains, Virginia Beach and Washington DC. To learn more about the Richmond, VA area visit:

The Department of Medical Assistance Services (DMAS) is working to improve the health and well-being of Virginians through access to high quality health care coverage.

DMAS wants talented individuals who can align their experience with the mission of the agency and its core values - service, collaboration, trust, problem solving and adaptability.

At the Department of Medical Assistance Services (DMAS) we encourage and promote that you Come as you are | Become who you want to be | That is our promise.

Minimum Qualifications

Competitive candidates will meet these minimum qualifications:

Knowledge/experience of Medicaid and health care programs and/or operations.

Knowledge/experience in developing statistical reports and using different software applications to produce reports.

Knowledge/experience in providing internal reporting on performance and operational metrics.

Knowledge/experience researching, evaluating, and reporting on complex issues and/or investigating and responding to concerns and complaints.

Considerable knowledge/experience with the use of Microsoft office programs (Word, Excel, PowerPoint, etc).


Knowledge/Experience interpretation and application of federal, state laws/regulations.


Experience in meeting deadlines.


Experience with internal/external stakeholders.

Knowledge/experience conducting web-based research as well as proficiency in updating content for web pages.

Knowledge/experience in maintaining report logs/trackers (on-time receipt, completeness, version/date, owner).

Additional Considerations

Competitive candidates should meet these additional considerations:

Experience working with vendors, providers, or customers in a service or healthcare setting.

Experience monitoring and responding to inquiries within defined Service Level Agreements.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

The Virginia Department of Medical Assistance Services (DMAS) does not offer employment-based Sponsorship. Selected candidates will have their work authorization completed using the E-Verify Program.

The Department of Medical Assistance Services (DMAS) is an Executive Branch agency that will adhere to all policies and procedures, to include the Commonwealth's Department of Human Resource Management Policy 1.61 Teleworking. This position could be expected to work in the office as driven by business needs.

Telework arrangements are a privilege and may be rescinded at any time based on performance and/or business need. The agency reserves the right to modify or terminate a telework arrangement, provided that reasonable notice is given to the employee.

This position requires a fingerprint based Criminal History Background Check, Education Checks if applicable, Work History Verification with references.

If you wish to apply for a job with the Department of Medical Assistance Services, an application and/or resume for employment must be submitted electronically through this website. Mailed, faxed, emailed, or hand-delivered applications/resumes will not be accepted. Consideration for an interview is based solely on the relevant information presented in the state application and/or resume submitted before the closing date.

Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

The Department of Medical Assistance Services practices fair and equal employment opportunity to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io

The Department of Medical Assistance Services is a V3 certified state agency that provides hiring preference to veterans and members of the reserves and/or National Guard in support of executive order 29, (2010). If you are a Veteran or Spouse of a Veteran or Active Military Member, DMAS encourages you to apply and respond accordingly on your state application.

Contact Information

Name: DMAS Talent Acquisition

Phone: View phone number on click.appcast.io

Email: View email address on click.appcast.io

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer