Jewelry Consultant

Jewelry Consultant - Miami, FL Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the sale via in‑person and virtual appointments, phone calls, or live chat. These team members help customers find the best jewelry from our luxury product line, meet and exceed sales targets, and create personalized experiences while sharing the happiest moments of our customers’ lives. What you’ll do Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phone to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product. Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre‑appointment questions. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets. It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment. Communication is key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. Master of collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together. What We Offer Career Growth. We want to see you sparkle! Through regular 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Set Schedule. We offer consistent weekly hours and two consecutive days off. Diverse, mission‑mindful team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Lifestyle Spending Account. Enjoy company reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more. Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings. Employee Discounts. As an employee you’ll receive a generous discount on our jewelry. Sales Incentive Programs. Incentive programs to recognize and reward sales performance. Mental Wellness Perks. Access to mental health resources, self‑care apps, seminars, and a 24/7 Employee Assistance program. Giving Back and Volunteer Opportunities. Our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your second month. 401(k) match. We offer an generous match. Paid Time Off. Accrue three weeks of PTO in your first year. Parental Leave. Support for families with paid parental leave. Disability and Life insurance. 100% employer‑paid. Pre‑Tax Commuter Benefits. Available to eligible employees. Equal Employment Opportunity Statement (EEO) Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand that an individual submit to or take a lie detector or similar test as a condition of employment. We are committed to complying with all Federal, State, and local laws providing equal employment opportunities, and all other employment laws and regulations. When applying, you will be required to provide personal information. Please see our Privacy Policy for more information. If you need assistance or a reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at View email address on click.appcast.io. #J-18808-Ljbffr Brilliant Earth