Service Cashier
Vwofnorthtown
Education LevelHigh School## Description**Occupational Summary:*** Responsible for greeting and handling of customers during their service visit. The cashier receives payment from customers and employees in exchange for goods or services sold. S/he is sometimes the customer's last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.**Essential Job Functions:*** Promptly greet and welcome all customers as they enter the service department/drive.* Maintain the cleanliness and amenities of the Customer Service Lounge.* Maintain frequent contact with any service customer that is waiting in the building. Ensure that they are updated on the status of their vehicle and that they are comfortable.* Handle minor customer complaints/misunderstandings with courtesy, tact, and diplomacy.* Answer incoming calls promptly, professionally, and courteously.* Fully support the Service Team in delivering an excelling customer service experience.* Verify the cash drawer at the end of every shift.* Maintain a continuously updated service scheduling form (route sheet)* Properly maintain loaner vehicle program.* Sort and file any repair orders from previous days' business.* Dispatch valet or retrieve vehicle to deliver to guest on the service drive* Explain the service follow-up and sell the importance of the survey to the customer.**Schedule: 2 different schedules at different stores****- 3 day schedule:*** This position is a 3 day shift, 7:30AM until 9:00PM, that rotates every 4 weeks.* Monday/Tuesday/Wednesday for 4 weeks then Thursday/Friday/Saturday for 4 weeks-**5 day schedule:*** Monday - Friday daytime schedule## QualificationsQualifications:* Ability to work in a fast-paced environment while maintaining accuracy* Ability to retain training regarding computer systems and cash drawers.* Ability to read and comprehend instructions, both verbal and written.* Ability to operate smartphone, tablet, and PC.* Professional personal appearance #J-18808-Ljbffr Vwofnorthtown
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