Consultant

• Consultant

(Jobs in Madison, WI)

Requirement id 158897

Job title Consultant

Job location in Madison, WI

Skills required Workstation Support, Desktop Support, -,

Open Date 14-Aug-2026

Close Date

Job type Contract

Duration 10 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: Workstation Support, Desktop Support, -,

Start date :9/14/2026

End Date :06/30/2027

Submission deadline : 8/21/2026 at 4:00 PM CST.

Client Info : DOC

Note:

• Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.

• Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Description:

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.

The candidate must work and live in the state of Wisconsin.

The main activities for this role are as follows:

• Tier 3 support and maintenance of workstation software and hardware

• Support and maintenance of Operating Systems for user workstations

• Peripheral device support (printers/scanner/etc) and maintenance

• Incident and Service Request Management

• Technical assistance on projects as assigned by Desktop Support Supervisor

Skill sets:

Top Required Skills & Years of Experience:

• Tier 3 support and maintenance of workstation software and hardware (5 years or more required)

• Support and maintenance of Operating Systems for user workstations (5 years or more required)

• Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

• Incident and Service Request Management (5 years or more REQUIRED)

• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

• Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

• Patch Management

• Imaging experience using management tool (SCCM, Ivanti, etc.)

• Learning management system (LMS) support experience

• Google Workspace experience

• Microsofts Group Policy Object (GPO) experience

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158897 while calling.

EOE Protected Veterans/Disability