Customer Service Representative

Job Description

Job Description

Description:

GS Global Resources, a growing distributor, manufacturer and systems integrator located in Mukwonago, WI is known nationally as a supplier of mobile and industrial hydraulic systems and electronic control systems.

GSGR places great value on satisfaction in the workplace, personal development, creativity, professional work, team work, and providing a safe working environment. Our company’s success is based on the commitment of highly motivated and competent employees who actively shape the future of the company.

Job Responsibilities:

Coordinate sales efforts for accounts with Outside Sales Engineers by performing the following duties:

· Enter and coordinate customer orders to insure accuracy and timely delivery of products

· Answer customer calls inquiries timely via phone or email

· Gather part and price information and quote custom assemblies and components

· Expedite special orders and pricing with suppliers

· Monitor customer reports to proactively address concerns and on-time delivery

· Coordinate new project development/prototypes between multiple departments

· Balance account and workload priorities to meet customer deadlines

· Attend Production, ECO and new product meetings and update other departments on order status

· Assist Purchasing with component expedites

· Work with Sales and Buyers to organize and monitor stocking programs for customers to find appropriate levels to ensure timely delivery

· Enter and participate in resolution of Probtraks for customer delivery and quality issues

The Requirements for the Ideal Candidate Include:

· Strong organizational skills and detail oriented

· Outstanding interpersonal and written communication skills

· Ability to problem solve in complex situations

· High school diploma or equivalent work experience

· 3-5 years of customer service experience in a technical or manufacturing environment

· Experience with O.E.M.’s is a plus.

· Ability to multi-task in a fast paced environment

· Strong computer skills

We Offer:· Wellness program – your very own personal fitness coach! And onsite chiropractor!· Full tuition reimbursement for job-related courses· Medical, dental, vision, short and long-term disability, 401k match, paid time off and more· Sign-on, Retention, and Profit Sharing bonuses!Requirements: