Community Associate

Community Associate Address: Two CityPlace Drive 2nd Floor 63141 St. Louis, Missouri The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however they want, in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You'll enjoy a great work‑life balance and competitive benefits, while growing your career path along the way. The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You’ll help take care of all the administrative and support needs for your customers so that they can focus on running their business. A typical day at IWG You arrive a few minutes before the center opens to make sure everything is ready and check that nothing the cleaners have missed. Customers arrive throughout the morning. One asks you for a changed Wi‑Fi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room and you help her set up the projector, show her where to find a great cup of coffee, and connect an incoming call to another customer. You ensure all services are properly charged so invoices are accurate. It’s time for a quick coffee break, relax, and enjoy a few minutes to yourself. The mail arrives. You sort through it while dealing with a whole host of other customer requests and email the customer from earlier to let him know his package is waiting in his mailbox. And that’s lunch. A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room says it’s too hot in their office; no problem. You open a ticket in our service portal. You earn yourself another quick coffee break, relax, and enjoy a few minutes to yourself. Early afternoon, you sit down with the Community Manager to discuss the organization of next week's networking event in your center. You plan and write the e‑invites to customers, then create, print, and put up posters on the noticeboards around the center. The Community Manager comes around the corner with a prospect. You share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event—then you head back to finish putting up your posters. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to a nice restaurant you know around the corner so they can grab a bite and continue their discussion. You ensure everything’s tidy, and it’s time to head home. About you We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast‑changing situations Experienced and confident using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What we offer On top of a competitive total compensation package, you’ll enjoy: Work‑life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 paid company holidays per calendar year (in addition to your PTO accrual) Competitive 401 k program with a company match Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well) A quarterly bonus plan program, plus an hourly rate of $18.51 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law. #J-18808-Ljbffr