Veterinary CSR/Triage Assistant Floater

Description

The Client Service Representative (CSR) is the heart of our front desk. You’ll be the face and voice that greets clients, coordinates appointments, and keeps the day running smoothly. This role requires strong multitasking skills, a friendly demeanor, and a genuine passion for helping pets and their owners.

Triage Technicians are a key team member in day-to-day operations of the clinic.

Benefits:
* Health Insurance / Dental and Vision
* Paid time off
* Simple IRA Retirement with matching
* Opportunity for advancements
* Opportunity for Bonuses
* Company scrubs
* Three free annual wellness visits and % off discount on services

Requirements/Responsibilities

Skills Required:
* Excellent written and communication skills
* Ability to learn quickly in a high-volume and fast-paced environment
* Experience within veterinary industry or similar field preferred

Key Responsibilities

Answer & Manage Calls:
-Handle up to four incoming phone lines alongside teammates
-Triage calls, direct urgent inquiries appropriately, and assist owners in recognizing true emergencies

Appointment Scheduling:
-Book, confirm, reschedule, and cancel appointments using Cornerstone
-Maintain a balanced daily schedule to optimize patient flow
-Client Check-In/Check-Out:
-Greet clients in person, verify patient and owner information, and update records
-Process payments (cash, card, CareCredit) and discuss payment plan options when needed

Administrative Tasks:
-Fax patient charts to specialists or referring vets as requested
-Contact clients with normal bloodwork results and document all communications in Cornerstone
-Log prescription refill requests promptly and accurately
-Run end-of-day reports, balance cash drawer, and prepare deposit

Clinic Support & Education:
-Restock office supplies (forms, prescription pads) and maintain the coffee bar
-Assist with light housekeeping in exam rooms and reception area to ensure a welcoming environment
-Provide basic pet care guidance (preventive care, nutrition, parasite prevention) to clients at check-out

Triage technicians are responsible for:
* Obtaining patient history
* Assisting the doctor on duty during the physical exam
* Aiding in animal restraint
* Collecting specimens for lab testing
* Running lab tests as directed by doctor on duty
* Invoicing patient procedures and appointments (out-patient)
* Filling/ re-filling patient prescriptions as directed by doctor on duty
* Cleaning exam rooms following every exam
* Creating accession forms for labs to be sent out
* Maintaining steady laundry flow
* Maintaining a clean pharmacy area
* Presenting treatment plans to clients (estimates)
* Walking, feeding, and medicating boarders
* Checking in and putting away inventory orders

Triage Technicians will also see technician appointments during the hours of 8a-4p
for laser therapy, anal gland expressions, nail trims, suture removals and any other
appointments that do not require an exam by the doctor on duty.

Special Instructions

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.