Customer Service Specialist

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor - we're a team dedicated to innovation, service excellence, and growth.

We're looking for a detail-oriented and proactive Customer Service Specialist to support our Reliability Services team. This role serves as a key cross-functional partner, coordinating project schedules, processing orders and quotes, and acting as a communication bridge between customers, sales, operations, technicians, and vendors. If you thrive in a fast-paced, team-driven environment and enjoy keeping operations organized and on track, this role is for you.

Key Responsibilities

Operational & Customer Support

• Monitor and track project and service schedules to ensure accuracy and visibility
• Process customer purchase orders and convert them into work orders
• Price, order, and coordinate rental equipment delivery and pickup
• Prepare and process parts quotes and order entries in a timely manner
• Maintain tracking systems and dashboards to support operational visibility
• Create and support customer documentation and reports

Field Services Support

• Prepare and distribute documentation for operations, customers, sales, and vendors
• Partner with technicians and internal teams to support successful service execution
• Serve as a communication liaison between field operations and internal departments

Financial & Commercial Support

• Utilize scheduling and order data to support revenue forecasting and workload planning
• Ensure accuracy of purchase orders, work orders, and billing documentation
• Support parts quoting and pricing accuracy
• Identify and escalate discrepancies that could impact billing or revenue recognition

Qualifications

• Project management experience or 2+ years of field/service project coordination preferred
• Customer service experience strongly preferred
• Experience in a field service or industrial environment a plus
• Ability to manage multiple workstreams in a fast-paced environment
• Strong organizational and time-management skills
• Experience using KPIs to support performance improvement
• Working knowledge of CRM systems and Sage/DM2 preferred
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong communication and collaboration skills

At RelaDyne, you'll find more than just a job-you'll discover a career with a company that values people, teamwork, and growth . Apply today and join the team driving the future of reliability.

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Equal Opportunity Employer/Disability/Veterans

RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.