Member Service Specialist

Member Service Specialist

At MMFCU, we don't just say 'We're with you all the way' - we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. This is where you come in. You like people, right? Make a career out of it! Help our members improve their financial well-being, and help yourself get the most out of your career.

General Purpose: Under supervision and in accordance with procedures and system the primary function of this job is to provide outstanding service to members by promoting and selling credit union services and products to new and existing members and by fully using job-relevant technical skills, maintaining/updating technical skills and seeking to enhance service skills. Perform a variety of duties to provide services to the member to include receipting and/or disbursing of funds, via checks, money orders, direct deposit and direct payments.

Fundamental Duties: Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self-example within and outside Mid-Minnesota Federal Credit Union. Responsible for building member loyalty through an uncompromised commitment to meeting and exceeding members' expectations. Responsible for developing and maintaining relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services.

Deposit and Member Service Functions: Process a variety of transactions for members including but not limited to the opening and closing of accounts including personal and business savings and checking accounts, IRA's, Term Share accounts, etc. Responsible for performing stop payments, researching and balancing accounts, and enrolling member for direct deposits and ACH origination. Effectively explain credit union products and services to members. Identify sales opportunities through all loan and deposit sources. Support loan and deposit growth by working call campaigns that identify pre-qualified members for loan and deposit opportunities as well as uncovering future loan and deposit product needs. Seek to achieve sales of products and services that are beneficial to both the member and the credit union in accordance with sales expectations and goals. Communicates with members requiring assistance in account usage, account balance and balancing information, inquiries, copy requests, change of address, and similar account usage and administers the appropriate procedures to process the items. Opens and closes safe deposit boxes, takes members to their boxes and directs them to the reviewing room, reviews safe deposit procedures for new members, keeps a log of rented and non-rented boxes and ensures all keys to non-rented boxes are secure.

Loan Functions: Interview applicants to obtain credit information necessary to establish a credit decision, determine the best loan product for the member, sell additional loan products, credit insurance and other services, such as payroll deduction and direct deposit, and close loans under set policies, procedures and compliance. Enter the loan application while determining member's creditworthiness and helping the member make the best choices for their situation. Assemble credit information received from the credit bureau to assist in the review process. Forward to a Lending Specialist for review. Responsible for processing the application, note, disbursement and all required paperwork in accordance with the credit union loan policies and procedures. Follow proper branch procedures to ensure all liens are recorded and satisfied properly.

Teller Functions: Process deposits to share, share draft, and other saving account Disburse cash or check withdrawals Provide, Money Orders, Stamps and Visa Cash Advances Record loan payments and loan advance from open ended loan Assist in the withdrawal of funds from term share account Process transfers between accounts Operate and balance coin machine and roll coin as needed Record stop payments/lost or stolen cards Process check orders Operate postage machine for outgoing mail Answer phones when needed to assist members with transfers, payments and questions Verify incoming cash from Federal Reserve Assist in balancing, daily deposits and loading cash for the ATM machine Keep an inventory of office supplies Process Line of Credit Advances Daily opens and closes teller terminal, accounting for cash/checks/money orders by accurately balancing. Together with Branch Manager, performs duties of Vault Teller.

Other Duties/Responsibilities Research account information or discrepancies for members at their request. Close accounts when requested, according to procedure. Count, sort, and wrap coin received as necessary. Ensure that all security measures are in place and adhered to in the teller area. This includes alarm system and bait money. Prepare standardized reports, such as CTR reports, as directed by Reg CC. Perform specific and delegated duties as assigned by Management.

Job Type: Full-time

Pay: $20-22 per hour

Expected hours: 40 per week

Position Requirements - Job Qualifications (Knowledge) Working knowledge of all teller functions. Working knowledge of general ledger accounts pertinent to the department. Working knowledge of the credit union's products and services. Working knowledge of organization's policies/procedures and credit union's service philosophy. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion. Working knowledge of credit union's in-house computer system.

Job Qualifications (Skills) The credit union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job. Vision: Ability to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. Manual Dexterity: Ability to perform necessary computer-related input. Physical Mobility: Must be able to operate teller window. Requires the ability to work flexible hours. Ability to carry bags of coin.

Job Qualifications (Ability) Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations. Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution. Ability to interact with more than one department daily. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Ability to possess versatility and flexibility to successfully serve as a back-up to other positions as required. Ability to understand and follow moderately complex written and oral instructions. Ability to express oneself clearly and concisely, both orally and in writing. Ability to accept limited responsibility for funds/records and access to confidential data.

Job Qualifications (Education/Experience) Job requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Material and Equipment Involved In house Computer System & Printer 10-Key Calculator Personal Computer Currency Counter Check Signer Coin Sorter Fax Machine Copier Cash Management System Check Imaging System

Work Environment/Physical Activities Job requires limited physical effort. It is basically a desk assignment. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a high degree of attention to details.

Location - Crosby

Full-Time/Part-Time - Full-Time

EOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt/Non-Exempt - Non-Exempt

This position is currently accepting applications.