Parts Manager

Understand and manage the various key indices within the department as they relate to the plans of the Store and Company initiatives to meet or exceed financial goals, i.e.: variance to a sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc. Responsible for developing and maintaining positive and professional relationships with manufacturer partners. Responsible for knowing the specific SSA customer base and the product base which will be the source for revenue generation for the Store. Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the development of selling skills through on the job training. Responsible for handling customer parts inquiries including resolving customer complaints/issues. Responsible for all aspects of marketing and merchandising of the parts department to maximize the revenues of the dep...Manager, Parts, Retail, Staffing, Skills, Customer