Vacation Planner - Year Round

Vacation Planner

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts

Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)

Subsidized meals at Employee Dining Rooms offered for staff while on shift

Subsidized housing options available for seasonal full-time staff

Discounts for staff members at restaurants, shops, and service providers in Park City

Healthcare options are available for staff members

401k plan with company match

PURPOSE OF POSITION: The Vacation Planner is responsible for accurately presenting detailed information about the services offered by Lodging Reservations and the availability of those services.

RESPONSIBILITIES:

• Present accurate, detailed information about the services provided and availability through lodging reservations
• Sell and/or reserve services, mainly lodging and lift ticket products
• Refer requests for other information to the proper source
• Provide general information about Deer Valley and the surrounding area through phone, email, chat, and/or in person
• Reservation and resort-oriented tasks, including data entry, quality control, and guest callbacks
• Handle a high volume of phone calls daily
• Handle guest resolution situations with the help of the supervisory team
• Other duties as assigned.

QUALIFICATIONS:

• Maintain a strong understanding of Deer Valley Resort, Park City, and the Utah Ski Industry
• Previous direct experience preferred (preferably in the Park City/Deer Valley area)
• Prior reservations/sales or customer service experience preferred
• Experience selling a luxury product preferred
• Must be available for varied shifts and days of the week, including weekends and holidays
• Required to be in-office during training and initial work period, which is typically 4-8 weeks, but may be longer or shorter depending on performance
• If working remotely, must have adequate equipment and internet speed to support job requirements (company will provide laptop and headset)

DATES OF EMPLOYMENT:

• Flex Year Round may have periods of layoff or reduced hours

PAY RATE:

• $20.00 per hour, plus incentive plan

Deer Valley Resort is an Equal Opportunity Employer.