Sr. Project Manager

Salesforce Technical Project Manager

A Salesforce Technical Project Manager (TPM) for Service and Experience Cloud is a delivery focused leader responsible for the execution, technical integrity, and successful rollout of customer facing Salesforce solutions. Unlike a Product Owner who focuses on "what" to build, the TPM focuses on "how" and "when" it gets built, managing the technical team and project constraints.

Core Responsibilities

• End to End Delivery: Lead the complete project lifecycle from technical discovery through to deployment and post implementation support.
• Technical Governance: Oversee technical architecture, ensuring solutions for Service Cloud (e.g., Omni Channel, Case Management) and Experience Cloud (e.g., Portals, CMS) follow best practices.
• Agile Orchestration: Facilitate Scrum ceremonies (sprint planning, daily stand ups, retrospectives) and manage technical backlogs in Jira or Confluence.
• Risk Issue Management: Identify technical blockers, manage dependencies across cross functional teams, and implement mitigation strategies.
• Integration Oversight: Manage complex integrations between Salesforce and third party systems (ERP, middleware like MuleSoft, or data platforms).
• Resource Financial Planning: Manage project budgets, resource allocation, and burn rates to ensure delivery within approved costs.

Technical Skills Expertise

• Salesforce Platform: Proficiency in Service Cloud, Experience Cloud, and foundational tools like Apex, Lightning Web Components (LWC), and Flows.
• Development Lifecycle: Deep understanding of Salesforce DX, DevOps pipelines, and sandbox management.
• Systems Architecture: Ability to design scalable solutions and translate complex business requirements into technical functional design documents.
• Project Management Professional (PMP) or Certified Scrum Master (CSM).
• Preferred Certifications: Salesforce Certified Service Cloud Consultant. Salesforce Certified Experience Cloud Consultant.