Banquet Crew Member

Job Description

Job Description

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts, as well as access to our fitness center and indoor pool!

About the Role:

As a Banquet Crew Member, you will play a crucial role in ensuring the success of various events and functions hosted by our organization. Your primary responsibility will be to assist in the setup, execution, and breakdown of banquet services, contributing to a seamless experience for our guests. You will work closely with the event management team to understand the specific requirements of each event, ensuring that all aspects of service meet our high standards. This position requires a strong focus on teamwork, as you will collaborate with other crew members to deliver exceptional service. Ultimately, your efforts will help create memorable experiences for our clients and their guests, reflecting positively on our brand and reputation. Pay is 4.25 per hour plus service charges and gratuities - most of the team earn an average of $20-$25 per hour!

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a food service or hospitality role is preferred.

Preferred Qualifications:

• Certification in food safety or hospitality management.
• Experience working in a banquet or catering environment.

Responsibilities:

• Assist in the setup and breakdown of banquet tables, chairs, and decorations according to event specifications.
• Serve food and beverages to guests in a professional and courteous manner, ensuring a high level of customer satisfaction.
• Maintain cleanliness and organization of banquet areas throughout the event, including replenishing supplies as needed.
• Collaborate with kitchen staff to ensure timely service and address any guest requests or concerns promptly.
• Participate in pre-event meetings to understand the event flow and specific duties assigned for each function.
• set-up and breakdown of events including transportation of tables, chairs, coolers, etc.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with guests and team members effectively. Attention to detail is crucial, as you will need to ensure that all setups and services meet the event's specifications. Time management skills will be utilized daily to ensure that tasks are completed efficiently and that service is delivered promptly. Preferred skills such as knowledge of food safety practices will enhance your ability to maintain a safe and clean environment during events. Overall, a combination of these skills will enable you to contribute positively to the success of each banquet and the satisfaction of our guests.