Patient Account Rep

Day to Day: An employer is looking for a Patient Account Rep in the Self Pay department to work on a special project reviewing bad debt accounts. This person will be working queues of bad debt accounts to see why they got stuck, where they need to be assigned to, or if it needs to go to collections. All data this person finds will be put into a report that is intended to reduce collections accounts. They also work to resolve any issues related to billing and collections. This individual will also be doing back office work, reviewing accounts, doing audits, and jump on the phone queue when calls are high.


Billing and Payment Processing:
• Processing patient payments, including co-pays, deductibles, and self-pay balances.
• Ensuring accurate posting of payments to patient accounts.
• Working with patients to set up payment plans or negotiate repayment options.


Patient Communication and Support:
• Answering patient inquiries about their bills, including questions about charges, balances, and payment options.
• Explaining billing policies and procedures to patients.
• Providing excellent customer service and addressing patient concerns in a timely and professional manner.


Collection and Account Management:
• Identifying and addressing outstanding balances.
• Contacting patients to inform them of overdue balances and offer solutions.
• Working with patients to resolve collection issues and facilitate payment.
• Negotiating settlements and payment plans with patients.


Record Keeping and Data Entry:
• Maintaining accurate records of patient accounts, including payments, balances, and communication logs.
• Entering and updating patient information and billing data in the healthcare system.
• Compliance and Professionalism:
• Adhering to HIPAA regulations and other relevant privacy and compliance standards.
• Maintaining a professional demeanor and providing excellent customer service.

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Required Skills & Experience
- Experience as a Patient Account Representative on the commercial side.
- Experience in insurance, co-insurance, deductibles, etc.
- Background in Denials Management or Auditing accounts
- HS Diploma or GED
- Any EMR/EHR software and Excel proficiency


Nice to Have Skills & Experience
- Experience in Cerner or Paropresumptive


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.