Account Specialist

Job Description

Job Description

Job Title: Account Specialist

Location: Issaquah, Washington, Onsite 

Overview

We are dedicated to delivering exceptional products and services to our clients. Our team thrives on innovation, collaboration, and a commitment to excellence. We value diversity, integrity, and the continuous growth of our employees.

Position Purpose

The Account Specialist supports the Account Manager in providing comprehensive sales and administrative support. This role is essential in coordinating customer and client services, managing sales programs, and ensuring smooth office operations.

Key Responsibilities

1. Sales and Customer Support

• Provide exceptional customer service for domestic and international
• Assist with Costco and vendor sales
• Handle sales-related inquiries via phone and
• Support the executive team and CEO/President with sales tasks as

2. Administrative and Office Operations

• Perform administrative duties such as filing, data entry, and managing office
• Assist with shipment coordination and order
• Maintain and update electronic and paper filing
• Cross-train staff on customer sales procedures and office

3. Record Keeping and Reporting

• Implement and maintain Executive Sales Team
• Ensure accurate record retention and file
• Assist with tracking purchases and company transactions in accordance with accounting systems.

4. Marketing and Account Management

• Support the preparation of marketing
• Assist in scheduling demonstrations and vendor
• Help generate new and repeat sales by providing timely product and technical
• Reconcile commissions, prepare accrual tracking reports, and manage accounts

5. Office Efficiency and Event Support

• Plan and implement office systems to enhance
• Maintain and replenish inventory of samples and
• Assist with meeting preparations and company events as

6. Additional Duties

• Support and facilitate company events and
• Perform other related tasks as required to support the team and company

Qualifications

Required:

• Proven experience in account management, customer service, or sales
• Proficient in Microsoft Office 365
• Strong organizational and multitasking
• Excellent verbal and written communication
• Ability to maintain high accuracy in data entry and record

Preferred:

• Familiarity with Costco’s programs and sales
• Experience with CRM software or sales order
• Previous experience in a similar role within the retail or wholesale
• Ability to train and coach team

Skills and Abilities:

• Customer Service: Skilled in handling customer inquiries and resolving
• Sales Support: Ability to support sales processes and contribute to sales
• Communication: Strong interpersonal and communication
• Problem-Solving: Analytical mindset with effective problem-solving
• Teamwork: Collaborative team player with leadership
• Attention to Detail: High level of accuracy and attention to detail in all
• Time Management: Excellent time management and organizational

Personal Attributes:

• Honest, trustworthy, and
• Culturally aware and
• Flexible and adaptable to changing
• Strong work ethic and dedication to
• Ability to work effectively in a small office environment with significant interpersonal interaction.

Working Conditions

Physical Demands:

• Extended periods of sitting and using office
• Occasional lifting of supplies and
• Bending and general office housekeeping

Environmental Conditions:

• Busy, open-office environment with frequent
• Regular interactions with team members and
• May require availability after normal business hours for project

Mental Demands:

• Ability to handle multiple tasks and meet deadlines under
• Requires concentration and attention to detail for accurate data entry and record
• Effective stress and time management skills to handle high workloads and varied