Customer Service Representative (CSR)

Job Description:

Location: Augusta, Maine (In-Office Position)
Schedule

• Monday through Friday: 8:00 AM - 5:00 PM

About the Role
Performance Foodservice is seeking a customer-focused, detail-oriented  Customer Service Associate to join our team in Augusta, Maine. In this role, you will serve as a key point of contact for our customers, providing exceptional service while supporting our sales team and internal operations.
The ideal candidate demonstrates a strong customer-first mindset, maintains a professional demeanor, and possesses solid technical skills, particularly within the Microsoft Office Suite. Advanced proficiency in  Excel , along with experience working in a  SharePoint environment , is strongly preferred.
Why Join Performance Foodservice?
We deliver more than food. We provide opportunities for growth, development, and long-term success.
Benefits Include:

• Competitive pay
• Day 1 Health & Wellness benefits
• 401(k) with employer match
• Employee Stock Purchase Plan
• Education assistance programs
• Paid time off
• Career growth and advancement opportunities
• A safe, inclusive workplace focused on recognition, respect, and teamwork

Position Purpose
As a Customer Service Associate, you play a vital role in delivering an exceptional customer experience and supporting the success of our business. As a member of the Sales Support Team, you will serve as the first point of contact for customers with questions regarding orders, products, and services.
This position acts as a liaison between customers, Sales Account Representatives, and internal departments to ensure issues are resolved efficiently and customer needs are met. Success in this role requires strong communication skills, attention to detail, and a commitment to service excellence.
Key Responsibilities
Responsibilities include, but are not limited to:

• Process customer orders and transactions accurately and efficiently
• Respond to customer inquiries regarding products, services, pricing, and order status
• Troubleshoot customer concerns and proactively resolve issues
• Communicate customer feedback and service trends to internal departments
• Maintain accurate records and documentation within company systems
• Participate in training sessions, team meetings, and ongoing professional development
• Collaborate effectively with cross-functional teams to ensure customer satisfaction
• Perform other duties and special projects as assigned

Qualifications

• Demonstrated commitment to providing outstanding customer service
• Professional and positive communication skills, both written and verbal
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Experience working within a SharePoint environment preferred
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy

Qualifications:

High School Diploma, GED, or equivalent combination of education and experience.

6 to 12 months of customer service, call center, administrative support, or related experience.

Demonstrated customer-focused approach with a professional, positive demeanor.

Strong verbal and written communication skills.
Experience in Microsoft Office Suite, including Outlook, Word, and Excel skills.

Experience working within a SharePoint environment.
Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.

Strong attention to detail and problem-solving skills.

Company description

Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our ; (2) the "EEO is the Law" and ; and (3) the .