Senior Relationship Specialist (Head Teller)

Job Description BankProv: BankProv is the nation’s 10th oldest bank, proudly rooted in a legacy of trust and reliability. As a full-service commercial bank, we offer a unique blend of traditional banking services and innovative financial solutions tailored to meet the needs of our diverse clientele. We provide fully insured business accounts, advanced cash management tools, and a variety of lending options, including small business, real estate, acquisition finance, mortgage warehouse facilities, and renewable energy lending. Our commitment to our community goes beyond banking. We are dedicated to fostering financially strong and thriving communities, investing in our clients' success, and supporting the growth of local businesses. As a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC), we leverage our heritage and forward-thinking approach to make a positive impact. Our culture at BankProv is built on a foundation of core values: collaboration, empathy, courage, and innovation. We believe in working together to achieve common goals, understanding and addressing the needs of our clients and colleagues, taking bold steps to overcome challenges, and constantly seeking new ways to improve and evolve. We are looking for tech-savvy individuals who share our values and are eager to help us drive the future of banking. BankProv operates within the Entrepreneurial Operating System (EOS) model, embodying an entrepreneurial spirit that drives us to be curious, embrace change, and push beyond our comfort zones. Join us as we shape the future of banking. Position Summary This position requires a minimum of 5 years of retail banking experience. The Senior Relationship Banking Specialist is responsible for providing extraordinary customer service both internally and externally by taking a personal interest, developing relationships, and creating a positive experience with each customer. Provides assistance to each customer to determine their financial needs as well as handle day to day transactions. Ensures operational efficiency and quality standards are met demonstrating compliance with all State, Federal and other applicable bank regulations. In addition will perform select supervisory functions as needed. Essential Job Functions Provides exceptional customer service building rapport and relationships. Recognizes and builds upon sales and business relationship opportunities. Strives to guarantee customer satisfaction by engaging with customers to welcome them, personalize the experience and determine the best way to serve them. Embraces the Bank’s mission, CORE values and cultural foundation by taking personal initiative and setting a positive example for others to emulate. Promotes the banks products and services. Assists other team members so the bank is represented in a favorable light and actively contributing creative ideas for constant improvements. Processes financial transactions, practices sound cash handling and answers inquiries and/or resolves simple to complex concerns on customer accounts. Answers questions and/or resolves technical problems on customers’ accounts. Proactively assists Relationship Managers/Officers with deposit growth and acquisition. Preferred Knowledge, Skills, and Abilities Strong written and verbal communication skills with ability to work well with customers, employees and others, as well as actively listen, interpret information, and interact in a positive, helpful manner. Ability to educate customers on present features and benefits of products and services in order to meet individual needs. Must possess excellent judgment with the ability to accept responsibility and handle confidential information. Ability to act individually and within a team environment to achieve branch-wide goals and activities. Must be able to work effectively within a team environment and build solid relationships with all individuals he/she works with. Strong organizational skills with the ability to prioritize multiple tasks in any given situation. Must be able to adapt to change. Ability to handle basic math skills and maintain cash within established limits to reduce the bank’s exposure to loss. Able to assist with servicing customers over the telephone. Ability to organize and prioritize work, with delegation when necessary. Professional dress and demeanor. Preferred Education and Experience High school diploma or GED required. Two to three years of retail banking experience. Previous supervisory experience a plus. Basic understanding of Microsoft Office Suite. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, employees may occasionally be required to stand; walk; sit; use hands, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. Employees may occasionally lift and/or move up to, or in excess of 10 pounds. Specific vision abilities may be required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer. Travel Availability to travel on short notice to meet immediate business needs may be required. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. BankProv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you need assistance or accommodation completing the employment application, please contact us at View email address on click.appcast.io and we will gladly assist you. #J-18808-Ljbffr 6AM City, LLC