International/Exec Patient Service Coordinator - Part Time

Responsible for the correspondence and coordination for all international/executive health inquiries. Assist with the coordination of the entire international/executive health patient experience, including both inpatient and outpatient visits and procedures. This position will address and lead from the initial request for care and follow all care coordination for the patient. Coordinates with the patient/family, administration, Henry Ford Health (HFH) physicians, pricing department, medical records, scheduling departments, and others to ensure a seamless and satisfactory patient experience. Participates with department leadership in goal development and process improvements. Coordinates all concierge services required by international/executive health patients. Leads constructive lines of communication between all parties needed in caring for the international/executive health patient. Acts as a liaison between patients' family and clinical and non-clinical teams as well as all third parties. Acts as an advocate for the patient and family. Education and Experience Minimum 3 years of progressively responsible healthcare experience with demonstrated impact on operational efficiency, patient care/process improvement, or staff productivity Experience working with electronic medical record (EMR/EHR) systems Proficient with common computer applications, IT systems, and healthcare-related software Experience with appointment scheduling and payment collection processes Proven ability to prioritize, manage, and execute multiple tasks while meeting deadlines and established timelines Strong interpersonal and customer service skills with the ability to communicate effectively with internal and external customers Demonstrates professional, customer-friendly, and culturally appropriate communication and etiquette Strong verbal communication skills both in person and over the phone Ability to apply problem-solving and critical-thinking skills in fast-paced environments Strong organizational and multitasking abilities Additional Information Organization: Corporate Services Department: International Patient Services Shift: Day Job Union Code: Not Applicable This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. The health and overall well‑being of our team members is our priority. That’s why we offer support in the various components of our team’s well‑being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer‑driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity / Affi­mative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws. Henry Ford Hospital - Detroit Main Campus #J-18808-Ljbffr Henry Ford Health System