Manager, Employee Experience & Culture

OverviewAbout SuffolkSuffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially. Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here. The PositionAt Suffolk, we believe that how our people experience work matters - every day, on every job site, and in every office. The Manager, Employee Experience & Culture plays a pivotal role in bringing this belief to life.This is more than a role it’s an opportunity to shape the heartbeat of Suffolk’s culture. As the Employee Experience & Culture leader in your region, you will drive a consistent, best-in-class employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring. This leader is responsible for designing and delivering a best-in-class, high-touch employee experience across the region. With a concierge-style, hospitality-first mindset, this role ensures that every employee whether onsite or traveling feels supported, connected, and valued.If you thrive in environments where no two days are the same, love creating meaningful experiences, and are energized by bringing people together this role is for you.When not traveling, this role requires on-site presence 4 days a week in our amazing Boston office - which offers free parking, a free on-site gym and cafeteria and other perks that make for a great culture and unique employee experience! Responsibilities Employee Experience Strategy & DeliveryExecute a regional employee experience strategy that promotes service excellence, engagement, and consistencyDesign and scale programs that enhance the end-to-end employee journeyAct as a trusted advisor to leaders and employees, balancing company standards with individual needsLeverage data, feedback, and best practices to continuously improve the experienceMonitor and report on key metrics (engagement, service quality, efficiency) Concierge & Lifestyle ExperienceLead a high-touch Employee Experience model, serving as a central resource for employee supportDeliver responsive, hospitality-driven services that simplify employees’ day-to-day experienceEnhance offerings for traveling and onsite employees, including relocation and lifestyle supportOversee development and continuous improvement of lifestyle management resources and guidesEnsure all services are accessible, seamless, and reflective of a premium experience Onsite Experience, Culture & EngagementDesign and execute onsite experiences, events, and amenities that foster connection and prideServe as a Culture Ambassador, reinforcing company values and engagement initiativesPartner with People & Culture and corporate teams to deliver impactful programs and eventsEnsure experiences are inclusive, meaningful, and aligned with business and cultural prioritiesSupport Corporate Initiatives that strengthen employee connection Partnerships & Employee Value PropositionBuild and manage strategic partnerships (local and regional) to enhance employee offeringsIdentify perks, discounts, and lifestyle benefits that strengthen the employee value proposition in Collaboration with the Total Rewards team.Continuously evaluate offerings to ensure competitiveness and relevanceMaximize partnerships to deliver value efficiently and cost-effectively Consistency, Scaling & Regional AlignmentEstablish standards, playbooks, and scalable frameworks for consistent experience deliveryEnsure alignment across locations while allowing for regional customizationMonitor execution quality and identify opportunities for improvement and innovationTravel to sites as needed to ensure visible leadership and program effectiveness Operations & Experience EnablementPartner with HRBP’s to help to ensure a high-touch Year One (Y1) onboarding experiencePartner with relocation & administrative teams to support travel and logistics as neededPartner with administrative teams to drive operational excellence and efficiencyDevelop and manage budgets, identifying cost-saving opportunities without compromising experienceEnsure compliance, confidentiality, and alignment with HR policies Cross-Functional CollaborationPartner closely with: Lifestyle Management & RelocationAdministrative/Operations teamsPeople & Culture Corporate Initiatives Represent employee experience in cross-functional initiatives and leadership forumsDrive alignment to ensure a seamless, integrated employee experienceQualificationsBachelor’s degree required; advanced degree preferred4-7+ years of experience in employee experience, hospitality, HR, or operations, with leadership responsibilityProven ability to design and scale programs across multiple locationsStrong event planning and employee engagement experienceExceptional project management and organizational skillsOutstanding communication and interpersonal abilities with a service-first mindsetHighly collaborative, adaptable, and solutions-orientedExperience managing budgets, vendors, and partnershipsAbility to handle confidential information with professionalismWillingness to travel regularly (25%+)This position is tied to specific sites approximately every 2-3 years with the opportunity to rotate on a regional or national levelWorking ConditionsWhile performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.EEO StatementSuffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk. Compensation InformationBase Salary for this position is just one component of Suffolk’s total compensation package. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall compensation strategy. Job SummaryID: 2026-11496Job Location : Location: US-MA-BostonType: Regular Full-TimeCategory/Department: TalentSalary Range: $100,000.00 - 141,000.00