Specialty Drug Advocate

*Description*

Working as the liaison between the member, healthcare providers, and prescription drug assistance programs, the Specialty Drug Program Administrator helps to connect members to prescription drug assistance programs that will facilitate members to receive medications at no charge or at a discounted price. The Specialty Drug Program Administrator will work directly with members and physicians to ensure all required paperwork for a MAP/PAP application is completed and submitted to the manufacturer. Once a coverage determination has been made by the manufacturer, the Specialty Drug Program Administrator will work directly with the PBM and dispensing pharmacy to ensure the claim approves appropriately and the member receives their medication.
* Perform patient & physician outreach; educating patient on potential Alternate Funding programs as they relate to their specific benefit.
* Provide all necessary paperwork and documentation to the patient and physician and follow-up on appropriate manufacturer program to determine patient eligibility.
* Enter benefit overrides as applicable to ensure pharmacy receives a paid claim once funding has been secured.
* Provide all necessary billing information to the dispensing pharmacy once funding has been approved.
* Ensure patients are aware of documentation requirements for the program to ensure application for refills or new application process can proceed.
* Thoroughly document patient contacts, patient information, and other related agency activities in the case file.
* Performs other duties as assigned by Principal Enterprise Drug Product Solutions.

*Skills*

customer advocate, Customer service, Customer service oriented, Customer support, Call center, Insurance

*Top Skills Details*

customer advocate

*Additional Skills & Qualifications*

call center and customer service required
healthcare, pharmacy, or health insurance is a plus
Basic excel experience as they will be getting denied claims through Microsoft Excel

*Experience Level*

Expert Level

*Job Type & Location*This is a Contract to Hire position based out of Tempe, AZ.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Tempe,AZ.
*Application Deadline*This position is anticipated to close on May 29, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.