Network VoIP Engineer

Responsibilities Day-to-Day-Duties and Responsibilities: Provides technical leadership and hands‑on support for enterprise telephony and unified communications services across the organization Responsible for design, implementation, maintenance, and operational stability of VoIP infrastructure in a 24x7x365 environment Serves as a subject matter expert for Cisco collaboration technologies, SIP trunking, session border controllers, disaster recovery planning, security, and telephony‑related projects, while supporting high availability, compliance, and continuous improvement of voice services Support implementation, maintenance, and lifecycle management of enterprise VoIP infrastructure Perform advanced troubleshooting for Cisco Unified Communications Manager, Unity Connection, and Emergency Responder platforms Configure and support SIP trunking and session border controller solutions including Cisco CUBE Support disaster recovery planning, backup strategies, and network security implementation for voice services Monitor performance, respond to vulnerabilities, and resolve operational incidents affecting telephony and unified communications services Participate as subject matter expert in complex projects including solution design, risk assessment, and cross‑team coordination Develop and maintain technical documentation, runbooks, and internal training materials Provide second‑tier escalation support and mentor peer technical staff Contribute to infrastructure improvements and process optimization initiatives Support internal staff and multiple business locations to ensure voice services remain highly available, secure, and compliant with organizational standards Requirements Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field Minimum of three (3) years of experience with Cisco Unified Communications Manager, Unity Connection, and Emergency Responder version 12.x or higher Advanced knowledge of dial plans, route patterns, and call routing design Experience troubleshooting SIP and SCCP phone registration, including SRST Experience configuring and troubleshooting inbound and outbound dial peers using Cisco CUBE Voice gateway and multi-site deployment experience Quality of Service design and implementation experience for voice traffic Experience with SIP trunk activation and support across multiple carriers Knowledge of Cisco routing, access‑layer switching, and enterprise network integration Ability to operate effectively in a 24x7x365 enterprise environment with high autonomy and technical judgment Preferred Requirements Experience with SD‑WAN impact on VoIP and SIP traffic Experience administering Cisco Meraki wireless environments and familiarity with Cisco Identity Services Engine Experience with third-party Cisco UC tools such as Kurmi or Variphy and diagnostics tools such as Cisco RTMT Experience with Cisco Expressway, hybrid calling, Webex Calling, Webex Contact Center, or Microsoft Teams Phone Automation experience using Ansible, Python, or similar tools Exposure to compliance requirements such as HIPAA, SOX, or PCI Experience with non‑Cisco session border controller platforms such as Ribbon or AudioCodes Compensation & Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr Kforce