Relationship Associate

Job Description

Job Description

Relationship Associate - Gresham, OR
Full-Time | Contract (Potential Contract-to-Hire)
Employer: LHH Recruitment Solutions

Overview
LHH is seeking a Relationship Associate to support dealership partners by managing inbound inquiries, researching account issues, and providing accurate, solution-focused updates. This role is ideal for someone who enjoys problem-solving, navigating multiple systems, and delivering strong customer service. This is a full-time contract position with the possibility of converting to permanent employment.

Key Responsibilities

• Manage 5-10 inbound calls daily from dealership partners regarding title status, monthly title inquiries, and soft delinquencies (2-3 days past due).
• Research and resolve title or payment discrepancies by navigating systems such as Oracle, Salesforce/Tableau, and CRM/ERP platforms.
• Review data to identify missing information and ensure accuracy across systems.
• Discuss short-term delinquencies as part of soft collections (not a collections role).
• Respond to inbound email inquiries through a dedicated Branch inbox.
• Collaborate with auction partners when applicable (e.g., arbitration returns, fee waivers, credit line adjustments).
• Provide clear, timely updates to dealership partners and internal stakeholders.

Ideal Candidate Profile

• Strong computer aptitude with the ability to learn new systems quickly.
• Experience with CRM or ERP tools; exposure to Oracle, SAP, or Salesforce/Tableau is a plus.
• Background in customer service or sales is beneficial.
• Excellent problem-solving abilities and comfort working across multiple systems.
• Ability to review data, identify gaps, and work independently with minimal oversight.

Schedule

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:30 AM - 5:00 PM

Compensation

• $25-$29 per hour (contract)

Benefits (for LHH Associates)
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401(k) plan.

How to Apply
If you meet the qualifications and are interested in this opportunity, please submit your resume through the LHH job portal.

Required LHH Posting Language
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, please navigate to: -privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws.

Pay Details: $25.00 to $29.00 per hour

Search managed by: Abigail Revalee

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.