Service Dispatcher / Administrative Management Trainee

Controlled Climate Systems, Inc. Service Dispatcher / Administrative Management Trainee $24 - $25/hour starting pay + Benefits | Full-Time | In-Person | Canonsburg, PA Start in Dispatch. Learn the Business. Grow Into Management. Controlled Climate Systems, Inc. is hiring a Service Dispatcher to support our commercial HVAC service operations and grow into a broader administrative management role over time. This is not intended to be a dispatcher position forever. You'll start by learning the day-to-day operation from the ground up -- coordinating technicians, communicating with customers, assisting with billing, and helping us recruit service technicians. As you become confident in our systems and prove you can take ownership, the role will expand into greater administrative and management responsibility. We're looking for someone sharp, organized, highly trainable, and ambitious. You do not need to know everything on day one. You do need to learn quickly, communicate well, follow through, and want to build a career rather than simply hold a job. About Controlled Climate Systems We've been serving Western Pennsylvania since 1971, delivering commercial and industrial HVAC service, maintenance, and installation. Still family-owned and based in Canonsburg, our reputation is built on integrity, quality work, and a team that supports each other. At CCS, the office supports the field. Our dispatch and administrative team plays a critical role in keeping technicians productive, customers informed, and the service department running smoothly. What You'll Do Dispatch and coordinate commercial HVAC service technicians throughout the day Communicate with customers regarding service calls, scheduling, updates, and follow-up Help prioritize incoming service requests and make adjustments as schedules change Maintain accurate customer, technician, job, and service information Assist with billing, invoicing, paperwork, and administrative follow-through Track open service calls and make sure outstanding items are completed Coordinate information between technicians, customers, vendors, and management Help maintain service agreements, job records, and internal documentation Assist with recruiting and hiring service technicians as you become familiar with the department Support onboarding and administrative coordination for new hires Learn our CRM, dispatch, accounting, and service-management systems Take on additional administrative responsibilities as your knowledge and capabilities grow Gradually develop toward a broader service administration and management position What We're Looking For Smart, organized, and able to learn quickly Strong communication and customer-service skills Comfortable working in a fast-moving environment where priorities can change throughout the day Able to stay calm, organized, and professional when handling multiple requests Strong attention to detail and follow-through Comfortable with computers, email, spreadsheets, and business software Willing to learn billing, service administration, recruiting, and operational processes Confident speaking with customers and field technicians by phone Self-motivated and able to take increasing ownership over time Interested in developing into an administrative or management-level role Previous dispatch, customer service, administrative, HVAC, construction, or service-industry experience is helpful, but we are willing to train the right person Pay & Benefits Full-time, year-round position Pay: $24 - $25/hour starting pay Opportunity for increased compensation as responsibilities grow Clear potential to develop beyond dispatch into an administrative management role 401(k) with company match Health, dental, and vision insurance Paid time off, holidays, and vacation Paid training on our systems and processes Referral program Stable, family-owned company with 50+ years of success Direct exposure to experienced leadership and the opportunity to learn how a commercial HVAC service department is run Schedule & Location Full-time position In-person, on-site role Based in Canonsburg, PA Monday-Friday schedule Controlled Climate Systems, Inc. is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law. #J-18808-Ljbffr Controlled Climate Systems Inc