Account Executive, Ticket Sales

Account Executive, Ticket Sales

Fort Lauderdale United FC is seeking a driven and energetic Account Executive, Ticket Sales. In this fast-paced, competitive and rewarding environment, this person will sell Season Tickets, Ticket Plans, Group Tickets and Single-Match Tickets for both our women's and men's professional teams at Amerant Bank Field. The Account Executive will play a key role in growing ticket revenue, building a loyal season ticket base and filling the stadium as the club enters its first season with two professional teams. This is an on-site, full-time, salaried role reporting to the Director of Ticket Sales.

Essential Duties & Responsibilities

Sales Strategy

Work with the Director of Ticket Sales to develop and carry out targeted sales strategies for Season Tickets, Ticket Plans, Group Tickets and Single-Match Tickets. Run sales campaigns that drive new season ticket sales, renewals and upgrades, using market insights, fan feedback and competitive analysis. Prospect, generate leads and close sales to meet and exceed individual and department revenue goals. Find and pursue new business through cold calling, networking, referrals and community engagement with fans, families, local businesses, schools and youth soccer clubs.

Fan & Client Relations

Build and maintain strong relationships with season ticket holders and group leaders to grow the account base through renewals, referrals and upgrades. Conduct stadium tours and seat-selection appointments to close new business and showcase the matchday experience. Handle incoming ticket inquiries from prospects and existing fans with professionalism and urgency. Provide exceptional service by phone, email, text and in person, both in and out of the office. Work home matches to support ticket sales and service, check in with season ticket holders and groups, and ensure a best-in-class fan experience.

Operations & Reporting

Complete 70+ touchpoints daily, including calls, emails, text messages, appointments and other outreach. Follow club processes in Vivenu (ticketing) and HubSpot (CRM) to manage pipelines, track engagement and ensure accurate reporting. Monitor ticket inventory for women's and men's matches and flag sections or matches that need extra sales focus. Meet or exceed weekly, monthly and match-by-match ticket sales goals, and give regular pipeline and revenue updates to the. Additional projects, tasks and events as assigned.

Qualifications

Required

Experience: Previous sales experience, preferably in sports, live entertainment or hospitality. Sales Skills: Demonstrated success in prospecting, pipeline management and closing new business, with a strong grasp of consultative selling and the ability to capitalize on upgrade and renewal opportunities. Fan-Focused: Genuine commitment to exceptional fan experiences, long-term relationships and a high standard of service that drives retention and loyalty. Communication Skills: Strong interpersonal, verbal and written communication, with the confidence to present ticket products one-on-one and to groups. Technical Proficiency: Proficiency in Microsoft Office (Excel, PowerPoint, Word) or Google Workspace. Organization & Time Management: Highly detail-oriented and able to manage multiple priorities, accounts and deadlines in a matchday-driven environment. Core Competencies: Strong work ethic, resilience and a collaborative mindset that adds to team culture. Flexibility: Willingness to work evenings, weekends, holidays and matchdays.

Preferred

Familiarity with ticketing platforms, ideally Vivenu. Experience with CRM systems, ideally HubSpot. Bilingual in English and Spanish. Bachelor's degree in Business, Marketing, Sports Management or a related field. Proven track record of exceeding revenue targets in a high-volume sales environment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.