Cafe Supervisor - Crossings Cafe

Job Description

Job Description

The Cafe Supervisor is responsible for supporting the day-to­ day operations of front-of-house dining services, ensuring a high level of guest satisfaction. This includes supervising cafe and catering staff, maintaining food service quality, and ensuring compliance with health and safety standards. The role involves coordinating catering services for corporate events, meetings, and special functions, as well as providing exceptional service to employees and guests in the dining areas.

Key Responsibilities:

• Supervise and motivate front-of-house staff (baristas, cashiers, servers} to ensure efficient dining operations and excellent customer service.
• Oversee the setup, cleanliness, and maintenance of dining areas, food stations, and seating arrangements in accordance with company standards.
• Train staff on the menu, dietary options, food allergies, cultural and religious dietary needs, and customer service protocols to ensure knowledgeable and courteous service.
• Coordinate and manage catering services for corporate meetings and special events, overseeing logistics such as food delivery, setup, and cleanup.
• Ensure catering staff are trained in food presentation, service etiquette, and food safety standards, while maintaining high morale and teamwork.

• Assist in the hiring, training, and performance management of front-of-house and catering employees, providing ongoing coaching and feedback.
• Conduct regular team meetings to review operational goals, discuss challenges, and implement improvements, ensuring adequate staffing during peak hours and events.
• Address guest concerns and complaints promptly, escalating unresolved issues to the General Manager as needed.
• Ensure compliance with health regulations, including sanitation, food safety, and HACCP guidelines, while overseeing cleaning and maintenance of front-of-house areas.
• Monitor inventory levels for dining and catering supplies, coordinating with the General Manager to place orders and manage stock to avoid operational disruptions.
• Support operational planning for large-scale corporate events, collaborating with other departments to ensure smooth execution.
• Ensure all catering orders meet client specifications and are delivered and presented within the agreed timeframe.
• Perform other duties as assigned by the General Manager.

Physical Requirements:

These physical demands represent the physical requirements necessary for a team member to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• May have to stand and or walk for extended period time.
• Reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl.
• Communicate in English both written and verbally
• Talk and hear
• Lift up to 25 lbs., push or pull up to 50 lbs. frequently

The Crossings Cafe is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.