Network Operations Center Help Desk Engineer 1

Job Title: Sr. Associate Network/Helpdesk Engineer Job Code: 38118 Job Location: San Antonio, TX Job Schedule: 7 days/nights on, 7 days/nights off (6am-6pm, 6pm-6am, 12am-12pm, and 12pm-12am) Job Description: L3Harris is currently searching for a Sr. Associate Network/Helpdesk Engineer for the San Antonio, TX site. The Network Planning Engineer requires an active Top Secret Clearance with SCI eligibility. Candidates will have a strong background in the management and maintenance of Microsoft Server environments; will maintain Network Operation Centers’ Servers and Virtual Server environment per DoD Netops governance and procedures. The Engineer will collaborate on planning and engineering of the Operation Centers’ servers and virtual environment infrastructure, including the implementation and design of hardware and software. They will monitor system performance, be familiar with standard server and virtual environment practices, and perform tasks with minimal supervision. Creativity and latitude are required, as is reporting to the engineering site manager and operations manager. A bachelor’s degree in a related field and 2–4 years of hands‑on experience are typically required. Essential Functions Provide Network Support services for a Department of Defense Senior Leader Network, exercising discretion and independent judgment when events or incidents occur. Optimize system performance with quick decision making after analyzing RF usage, prioritizing users, and assisting mission planning and RF handovers. Manage WAN router, switch, and other networking configurations. Use DISN data flows and coordinate applicable actions/issues with DISA. Address network and connectivity issues instantly to support DoD Senior Leaders. Assist in subscriber frequency planning based on approved Discovery Frequency of Day for transient mobile activities. During missions, monitor RF connections and links and update or advise as appropriate. Monitor radio via GUIs (COMSEC, frequencies, Mission Mode, discoveries, mission record, coordinated change). Manage SATCOM RF resources by monitoring frequencies, power control, and hand‑offs to optimize connectivity. During post‑mission, review mission performance trends, provide communication status reports, daily activity reports, RF performance statistics, and maintain the Master Station Log. Perform post‑mission analysis to assess performance against requirements, establish trends, and optimize future missions. Operate computer network equipment to ensure systems are available 24/7 year‑round. Maintain proficiency training based on prescribed and posted NETWORK training guidelines. Manage and coordinate RF equipment Authorized Service Interruptions (ASIs). Update troubleshooting guide from lessons learned. Operate and maintain databases and analyze network capabilities to resolve incidents and ensure immediate network recovery. Provide Tier I/II engineering support to subscriber aircraft on live missions and serve as a point of entry for any RF field support and corrective maintenance actions. Provide first‑level and, when possible, second‑level support for terrestrial network connectivity during high‑level DoD missions. During pre‑mission, monitor RF status and identify improvement opportunities related to performance. Monitor daily performance of systems and analyze root causes or system improvement opportunities. Monitor/respond to system events, alerts, and logs for incident response, troubleshooting, and archival. Monitor systems to ensure efficient utilization and allocation of network and computer resources and maintain satisfactory response to customers. Monitor network performance (node/interface/processor/memory/volume status). Monitor and maintain and troubleshoot COMSEC/TRANSEC equipment and keying material issues. Observe and interpret computer and network system messages instantly, using independent decision‑making to restore systems quickly when failures occur. Manage frequency configuration at individual RF sites prior to mission. Ensure readiness status of RF equipment including BIT, antenna pointing, polarization, and mission recording under high‑pressure situations. Perform preventative maintenance by analyzing and troubleshooting computer and network health to identify potential problems and develop solutions before outages occur, using diagnostic tools. Required Qualifications Bachelor’s Degree and a minimum of 2 years of related experience; Graduate Degree or equivalent with 0–2 years of experience; or 4 years of networking troubleshooting experience in lieu of a degree. Must have a Top Secret clearance with SCI eligibility. CompTIA Security+ required. L3Harris Technologies is proudly an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept a conditional offer may be subject to government security investigations and must meet eligibility requirements for access to classified information. L3Harris Technologies is an E‑Verify Employer. #J-18808-Ljbffr Harris Geospatial Solutions